Residence SupplyReviews of residencesupply.com

DO NOT ORDER FROM THIS COMPANY I’m not entirely sure that it isn’t a scam. I placed an order in mid-Feb and the tracking information sent to me has not updated at all. They keep sending me a screenshot of their internal tracking information, which I don’t think is real. I’ve asked for an ETA and for my money back and they keep on apologizing and not answering. They also delete negative instagram comments and block people who ask questions about their order status. Total garbage. I will be going through Visa to try to get my $800 back. Kicking myself for not doing my research.

Scam ALERT!!! Please don't buy from this company. The website looks so professional but the products are cheap crap.

Believe the one star reviews. Horrid experience with poor quality product, terrible customer service, sketchy answers and rep says they will call you back and they never do. Every time you call they claim they don't have information. Shipped defective products that were broken in shipping and still haven't provided full refund. AVOID this company.

Don't trust them or their advertisements boasting high-quality lighting pictures. They only send you cheap Chinese lighting that's ten times more expensive...

I order new handles. It took Alamo two months to get them. When I contact PayPal that I haven’t received my order it took only 5 days until I got my order. When I finally got my order it was not exactly the same model I thought I order after seeing the picture on their website. It’s similar but not the same handles. They answer quickly when I go through PayPal but it’s not answer you would like to hear. Like yes it’s the same handles you found at our website can I help you with something else. The funny is that you can clearly see it’s not the same as they marketing on their website. If it was possible to upload pictures here in trustpilot I would definitely do that

Why can't I give zero stars? I have personally had an awful experience in dealing with Residence Supply Firstly, the items are coming from China and therefore take a long time to arrive. When my items arrived it became apparent it wasn't going to be easy to fit them and asked for a return. If you notice on the website the returns page gives you a not found error. I tried explaining this to the 'customer support' team who are pretty clueless BTW, but maybe something was lost in translation. Caution to anyone looking to buy anything from here, DO NOT

Received stair lights four - five weeks after order although was told 10 days. When they arrived and installed they did not work properly. I asked for technical support numerous times via email and calls leaving messages for a return call and got the runaround. My electrician could not get them to work correctly so I asked for a refund. Again, got the runaround. After being ghosted by the person I had been dealing with was finally able to speak to a different customer support person that issued a return label. Once returned I received a partial refund. Months of trying to get them to acknowledge the issue just to get a partial refund. I am going to file a complaint with the Florida State's Attorney General office. DO NOT BUY FROM THIS COMPANY!

Lack of response and misleading photo and product description…You cannot return anything at the end ! Lack of response and misleading website. Other negative posts appear correct on Trust Pilot. Positive posts appear to be a fraud I believe it cannot be otherwise they must have paid for those comments If you need any more relevant details you can contact me and you will of course be able to realise you should not buy from such a fraudulent company who is not compliant with any regulations towards customers where it be GDPR since they obviously sell clients data or return policies since they manage to send at a time where you have minimal time to answer and return the product : anyway once you bought their product you will not be able to contact them since they will monitor your phone number and phone so that they will not answer any queries. Not US products it is only China plastic products of very low quality and small size you wille receive. They deliver expensive product with at least 2 months delay and so the return policy won't apply if you are not satisfied with your product and they apply a discount on the product on which you have to add china fees It is the worst scam I had to experience in my life (and I am a 50 years old adult aware of prices and quality products ! In this case I can only recommend you avoid having to experience such frustrations ! Kind regards, Lionel _______________________________________________ Absence de réponse et tromperie… Absence de réponse et site internet trompeur. D'autres messages négatifs semblent corrects sur Trust Pilot. Pas les États-Unis mais la Chine. Demander un remboursement et je n'ai même pas eu de détails d'expédition pour le moment, commande passée il y a deux semaines. Incompétence totale et sensation d'arnaque.