Residence SupplyReviews of residencesupply.com

Response from Residence SupplyOct 11, 2024

Hi there, Thank you for sharing your experience. We’re sorry to hear that the product did not meet your expectations. We take feedback seriously and are committed to resolving any issues our customers may have. If you could provide your order number, we would be happy to look into your situation further and clarify our return policy. Our goal is to ensure a satisfactory experience for all our customers. Thank you for your understanding, and we hope to hear from you soon. Best regards, Residence Supply

Response from Residence SupplyOct 11, 2024

Hi Sanja, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the Fei Chandelier and the challenges you've faced with the instructions and product quality. We understand how important clear communication is, especially when it comes to returns and exchanges. To assist you better, could you please provide your order number? This will allow us to look into your situation and provide you with the necessary instructions in English, as well as address your concerns regarding the faulty light. We appreciate your patience and hope to resolve this issue for you as quickly as possible. Best regards, Residence Supply

Response from Residence SupplySep 26, 2024

Hello there, Thank you for sharing your feedback. I sincerely apologize for the confusion and frustration surrounding your order. I want to clarify that the pendant light was indeed out of stock at the time your order was canceled, and we did our best to communicate that as soon as possible. I completely understand how this situation may have appeared otherwise, especially with the item becoming available again later. Regarding the discount code, we certainly didn’t intend for you to feel like you were being shorted on your great deal. As a gesture of goodwill, we’d like to offer you our new discount code, Fall20, which provides the same discount as Labor20. You can use this to enjoy the same savings on any available items. Please feel free to reach out if you have any other concerns or if you’d like assistance placing your order again. We value your business and look forward to providing you with a seamless shopping experience moving forward. Sincerely, Residence Supply

Response from Residence SupplySep 26, 2024

Hi Brian, Thank you for bringing this to our attention, and I truly apologize for the inconvenience you’ve experienced with your order. I understand how frustrating this situation has been. I’d like to clarify that your order was shipped on time, but unfortunately, it was lost in transit—a situation we have no control over. However, as soon as we became aware of the issue, we immediately arranged for a replacement shipment, even while waiting for the courier’s investigation to conclude. We strive to provide the best possible service, and it’s disappointing to hear that we’ve fallen short in your case. Please feel free to reach out directly if you have any further concerns or if there’s anything we can do to improve your experience moving forward. Sincerely, Residence Supply

Response from Residence SupplySep 26, 2024

Hello Carrie, Thank you for taking the time to share your thoughts. I’m sorry to hear about your disappointment, as we aim to provide exceptional service and quality products. However, I couldn’t find any record of an order or communication under your name. To better assist you, I invite you to contact me directly at +1 (800) 791-7436 or you can email us at [email protected]. We take customer feedback seriously and would like the opportunity to address any concerns you may have. Thank you for your understanding, and I look forward to hearing from you. Regards, Residence Supply

Response from Residence SupplySep 13, 2024

Dear Jessica, I sincerely apologize for the frustration and lack of communication you’ve experienced regarding your order. I completely understand how upsetting it must be to wait two weeks for a response, only to learn about an unexpected 45-day sea freight delay. This should have been communicated to you clearly from the start, and I deeply regret that it wasn’t. Please know that we are a legitimate company, and we take these concerns very seriously. Could you kindly provide your order details so I can personally look into this and ensure we provide a satisfactory resolution? Your trust is important to us, and I’d like the opportunity to restore your confidence in Residence Supply. Thank you for your patience, and I look forward to resolving this for you. Sincerely, Residence Supply

Response from Residence SupplySep 16, 2024

Hi there, I want to start by sincerely apologizing for the disappointing experience you’ve had with Residence Supply. It’s disheartening to hear that the product quality fell short of your expectations, and I understand how frustrating it must have been to deal with unhelpful customer service and delayed delivery without clear communication. This is not the level of service we strive for, and I would love the chance to make things right. Could you please provide your order details so I can personally look into what happened and ensure this issue is resolved? Thank you for your feedback, and I appreciate the opportunity to improve your experience. Warm regards, Residence Supply

Response from Residence SupplySep 13, 2024

Dear Jomila, I am deeply sorry to hear about your frustrating experience with Residence Supply. I can only imagine how upsetting it must have been to receive your products damaged, followed by the added disappointment of slow customer support and a lengthy refund process. This is certainly not the experience we want for our customers, and I completely understand why you feel let down. Your time and money are incredibly valuable, and it’s disheartening to know we didn’t meet your expectations. I would love the opportunity to personally make this right for you. Could you please provide your order details? I will make sure we expedite a solution and take steps to ensure this doesn’t happen again. Thank you for bringing this to our attention. We genuinely care about your satisfaction and want to turn this situation around. Sincerely, Residence Supply