Residence SupplyReviews of residencesupply.com

Response from Residence SupplyNov 20, 2024

Hello there, We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you. Your concerns are very important to us, and we want to make this right. Could you please provide us with your order number? This will help us review your case thoroughly and address the issues you’ve mentioned as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Best regards, Residence Supply

Response from Residence SupplyNov 18, 2024

Hello Borja, Thank you for sharing your feedback with us. I’m sorry to hear that you felt disappointed with our recent Black Friday offers. We understand how important it is to feel confident in the value of a purchase, and I’d like to clarify the situation. The price difference you mentioned might be due to a change in the selected currency on our website. If a different currency, such as Canadian Dollar or another, was chosen, this could have affected the price you saw. We always strive to provide clear and fair pricing for all our customers, and I apologize for any confusion this may have caused. If you’d like assistance in verifying the price or if you have any further questions, please feel free to reach out to us at [email protected] - We appreciate your feedback and are here to help. Best regards, Residence Supply

Response from Residence SupplyNov 18, 2024

Hello there, Thank you for sharing your experience with us. We're truly sorry to hear about the difficulties you've encountered, and I understand your frustration. It’s clear that we did not meet your expectations, particularly in our communication and follow-through, and for that, we sincerely apologize. I’d like to personally look into this matter to understand what went wrong and find the best solution for you. To do so, could you please provide your order number or any relevant details? This will help me locate your order and ensure we address your concerns promptly and effectively. Your satisfaction is important to us, and I’d like to make sure we resolve this to your satisfaction. Thank you for giving us the opportunity to make it right. Best regards, Residence Supply

Response from Residence SupplyNov 8, 2024

Hi Emmanuel, We apologize that your experience with our chandelier and after-sales service has not met your expectations. We understand your frustration, especially given the investment you made in this purchase. Please share your order number so we can further investigate your case and work toward a resolution that addresses your concerns fully. Thank you for giving us the opportunity to make this right, and we appreciate your feedback as it helps us improve. Sincerely, Residence Supply

Response from Residence SupplyNov 8, 2024

Hi Julius, We’re very sorry to hear that the Afzal Pendant Light didn’t meet your expectations. We aim to ensure all our products match the quality standards we advertise, so this feedback is concerning. Please provide your order number, so we can review your case and assist with the return process. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Sincerely, Residence Supply

Response from Residence SupplyNov 8, 2024

Hi Brittany, We’re very sorry to hear about this frustrating experience, and we understand how disappointing it must have been to receive a cancellation email unexpectedly. This is certainly not how we want our customers to feel, and we'd like to investigate why this happened with your order. Could you please provide us with your order number? This will allow us to look into the situation more closely and ensure we’re taking the right steps to prevent this from happening in the future. Thank you for giving us the opportunity to make things right. Sincerely, Residence Supply

Response from Residence SupplyNov 8, 2024

Hi Stephanie! Thank you for sharing your experience, and we apologize for the disappointment you’ve had with our products. This isn’t the experience we aim to provide, and we’d like to look further into this to help make things right. Could you please provide us with your order number? This will allow us to review your purchase and our policies to address your concerns directly. Thank you for giving us the chance to improve your experience. Sincerely, Residence Supply

Response from Residence SupplyOct 11, 2024

Hi Joe, Thank you for taking the time to share your feedback with us. We're sorry to hear that you were not satisfied with the quality of your fixtures and that you experienced issues with your refund. To assist you further, could you please provide your order number? This will help us look into your specific situation and address any concerns you may have regarding our return policy. We appreciate your input and are committed to making things right. Best regards, Residence Supply