Residence SupplyReviews of residencesupply.com

Response from Residence SupplyFeb 5, 2025

Hi there, We are truly sorry to hear about the delay and the lack of resolution regarding your order. This is certainly not the experience we want to provide. We understand the frustration, and we want to make things right. Could you please share your order number with us so we can investigate further and work on a proper resolution? We appreciate your patience and hope to resolve this as quickly as possible. Sincerely, Residence Supply

Response from Residence SupplyFeb 5, 2025

Hi there, We’re really sorry to hear about your experience and the frustration this has caused. We absolutely understand your concerns regarding shipping delays, product quality, and the issues with compliance. We’d like to investigate this further and ensure that we address everything properly. Can you please provide your order number so we can look into your case and work on a resolution? Thank you for bringing this to our attention, and we look forward to resolving it. Sincerely, Residence Supply

Response from Residence SupplyJan 8, 2025

Hi David, Thank you for sharing your feedback. I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. This is not the level of service we aim to provide, and I want to address your concerns. I understand how disappointing it must be to wait so long without receiving proper shipping information or tracking updates. If your package was marked as delivered but hasn’t been received, I will work with the courier to investigate and resolve the issue promptly. I also regret that our customer service team did not meet your expectations, and I will personally review this case to ensure better communication and follow-up in the future. Could you please provide your order number so I can look into the situation and find the best way to assist you? Your satisfaction is very important to us, and I want to ensure this is resolved as quickly as possible. Thank you for your patience, and I look forward to assisting you further. Sincerely,

Response from Residence SupplyJan 8, 2025

Hi Cristina, Thank you for bringing this to our attention. I’m truly sorry to hear about your experience with your return. We take these matters seriously, and I’d like to investigate this further to ensure everything was handled correctly. Could you please share your order number so we can look into this issue in detail? We want to ensure that any concerns are addressed properly and fairly. Thank you for your patience, and I look forward to resolving this for you. Sincerely, Residence Supply

Response from Residence SupplyJan 8, 2025

Hi Alen, Thank you for sharing your feedback with us, and I’m sorry to hear about your experience with the return process. We strive to provide a clear and fair return policy, and I’d like to look into this further to ensure everything was handled correctly. Could you please share your order number so I can investigate your case and address your concerns directly? Your satisfaction is important to us, and we’d like the opportunity to resolve this. Thank you for your time, and I look forward to assisting you further. Sincerely, Residence Supply

Response from Residence SupplyJan 8, 2025

Hi Roberta, Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience. This is not the standard we aim to provide, and I’d like to look into this further to assist you. Could you please share your order number so I can investigate this issue and help resolve it promptly? We value your feedback and appreciate the opportunity to make this right for you. Sincerely, Residence Supply

Response from Residence SupplyJan 8, 2025

Hi Marlon, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. This is not the level of service or quality we strive to deliver, and I’d like to investigate this further to resolve the situation. Could you please provide your order number so I can look into the details of your order? Rest assured, we take customer concerns seriously and want to address this as thoroughly as possible. Looking forward to your response. Sincerely, Residence Supply

Response from Residence SupplyDec 26, 2024

Hi Will, Thank you for your feedback. We’re sorry to hear about your experience and would like to address your concerns. First, we have requested your order information so we can look into this further and help get the issue sorted. Please rest assured, we do not engage in dropshipping. All of our products are manufactured in our own factories located in various locations across Asia and South America. Unfortunately, we’ve noticed that some websites are misusing our photos and claiming them as their own. This has caused confusion for some customers, and we are actively working to resolve this issue. We value your experience and would like to make this right. Once we receive your details, we will promptly assist you further. Thank you for bringing this to our attention and we'll be looking forward to receiving your Order Information. Sincerely, Residence Supply