ResetSmileReviews of resetsmile.com

Everything went well until they forgot to ship my order. Three label was created but never gave the item to UPS. I tried to call customer support buy went to a personal voicemail. I contacted via email and the issue was resolved in 48 hrs. I received my top and bottom partials. They do not fit and hurt. I am unable to speak, eat, chew and leave them in for more than 5 min. I followed the directions that came with the items but did not help. I contacted via email through the website the same day I received them and I am not getting a response.i called the phone number again , this time rang it rang for a minute and the voicemail directed me to leave a message or send an email. Im very disappointed. Like a refund and a return label. I had high hopes despite family and friends telling me its a scam. I don't believe this is a scam but I longer have faith in the company or product.

I got my first partial for my missing teeth and it caused abrasions on my gums in three separate locations. I complained and I was sent more supplies to take more impressions. The second partial came and caused me to have more abrasions but in different places. I had a flipper in the past that didn't bother me one bit. I would still be using it if it still fit (I have lost more teeth since I got the flipper). I asked reset smile to send me my money back because their product is substandard. It shouldn't be painful to wear it, it is. It shouldn't be painful to chew, it is. I am done and will be reporting them to BBB and any other customer service entity I can think of (up to and including the state Attorney General). UPDATE: as of 11 June 2023 I have not received any refund AT ALL!!! UPDATE: as of 15 June 2023 I still do not have a refund. In fact, reset smile felt quite free to take the last payment from my bank account after they claimed to have given me a full refund. I had tried to remove my card in May from the reset smile portal and, when I could not do that, I changed the expiration date and the CVC. That didn't stop them. Does that sound criminal? PLEASE DO NOT WASTE YOUR TIME, MONEY OR ENERGY ON RESET SMILE!!!

I saw the advertisement on T.V. for ResetSmile and decided to purchase the kit. I have one missing tooth in the front of my mouth. The kit came promptly in the mail and I had fun preparing for my new tooth. The process was so easy. I received my tooth in the mail, the packaging was perfect, the timing was excellent. When I placed my new tooth in my mouth, what joy. I was so embarrassed with this huge empty space that I wouldn't smile. When I filled this space with my new tooth, I cried. It was a perfect fit and best of all, I can eat with this tooth. My dentist gave me a partial but at the Restaurant, I would have to quietly pull it out and place it in my handbag in order to eat my meal. I can now go to a Restaurant and leave this beautiful new tooth in my mouth. The service from beginning to end was fantastic. I am so very pleased with ResetSmile. Thank you so very much for restoring my looks and my smile!

This company was able to bring me back my smile that I haven’t seen in 15 years and I will be forever grateful! The entire process took over a month but in my case I had to retake my molds a few times which caused delays, I do think there could be room for improvement on the list of instructions they send with the kit. Other than that, it was smooth sailing and I wish they made full dentures so I could’ve done an upper as well!! Jess was so helpful throughout the whole process and kept me updated along the way answering all my of my questions. Since receiving my partial I have raved and recommended friends who are in need as well, Thank you ResetSmile for helping me bring back my smile.. Dianna

If I could leave a 0 star review I would. I purchased a partial for my missing tooth. The partial that I received is now pushing the surrounding teeth out of place and causing an immense amount of discomfort. We have been emailing and calling Reset Smile for three weeks without a response from them. This company is a scam.

I am very displeased with the lack of communication. My device put deep cuts into my gums that resulted in my being on antibiotics. I wrote reset as they instructed if the device needed to be recalibrated (the website gives no instructions on how to return the product for recalibration). That was two weeks ago and I have not received a response although the website said 24 hours. I then decided to call and all you get is an answering machine. I don't want my money back- instead I want the device to be recalibrated- it is just curved a little too far inward. I really wish Reset would respond to me and post directions on the site how to return the product for recalibration.

I ordered Reset Smile for my elderly father. If you have a small mouth, the trays are difficult to insert. Only smallest of the 3 trays could even be used and that cause slight bleeding at the corner of his mouth. He already has upper full dentures so we needed only to replace 3 lower teeth. The order arrived on 4/27/2023. I sent this email the next morning on 4-28-23. 1. He did not seem to have improvement in his chewing ability. The left 2 prosthetic molars that were constructed are not the same height as the adjoining teeth. They are clearly 2-3 mm lower. 2. They are a hard plastic not as flexible as your video suggests. 3. We had extreme difficulty removing the device. The right side would not release. There is not enough surrounding material to grasp. It would not lift straight up. 4. The molars biting surface is relatively flat not representative of natural teeth. 5. The composition of the tooth does not look very durable and was disappointing. I received no response. So I sent another email on 5/1/2023 7:31 AM Good morning, I have not received a response nor directions to my email sent on 4-28-2023. Please advise the next steps. I first emailed your company on 4-28-23. When I received no response I sent a second email on 5-1-23. Copies of the body of each email are above. I am disappointed that there has been no contact to remedy the situation. If I don’t receive a response within 5 business days, I will request a refund. Five days have passed and I have not received any reply. So, after leaving this review, I received a phone call from a reset smile customer service representative on May 10, 2023. She explained that one of their agents was out for medical purposes and apologized. Rather than a refund, she was to send a custom tray overnight to see if we could remedy the issue stating if it still didn’t work, they would be happy to issue a refund. May 12, 2023, 2:56 PM I received confirmation that the tray was on its way… but when you check the tracking information, it takes you to the USPS website as of today, May 15, 2023. It still says pre-shipment USPS awaiting the item. I called the customer service representative’s “personal cell“ which has a full voicemail, as well as the company customer service number, which also asked me to leave a message. I just received a call back from customer service representative Jess. Upon review the custom tray was never sent by USPS. So now they’re going to send it by UPS overnight. We’ll see if it really comes. So 17 days after the first email alerting them to a problem, we still don’t have a functional partial denture. May 16, 2023 the trays did arrive as promised. The trays were too big and wouldn’t fit in his mouth. After another phone call an additional smaller custom tray was sent which was received June 24, 2023. Impressions were made and they were sent back again. I contacted the company after not receiving the new dental appliance. I was told that the mold was not acceptable and we would need to try again. In the end, the company did provide a full refund as per their guarantee. I cannot recommend the product or process. I have increased my star rating from one to two stars because they did fulfill the refund obligation. Save yourself the cost and aggravation, do not order from Reset Smile.

Words cannot describe the absolute Delight I had in doing business with this company. Between the people the management the product the transparency and ultimately a refund. I was handled with respect as a customer I was handled personally and in a timely fashion. I cannot say enough good things even though I was not a good candidate for the product. They followed through in every aspect of what they promised to do. I would not hesitate to engage with them at any level with any product or service that they would pursue doing in the future. Absolutely the best people I have worked with in the last decade. They respect customers they like their customers they work with their customers.