Terrye G.
Something Fishy Here
The product I received seems well made and EXCEPT for the inside gum contour. The appliance snapped into place well and looked natural enough with an open mouth. The device was packed well and there was no visible shipping damage upon arrival. My review pertains to the customer service. I'm sure the creators of this product meant well and WANT to satisfy their customers, but it appears they did not start off with an adequate number of employees to accomplish that. It seems that I read reviews about many attempts to contact "Resetsmile" AFTER the product is received and tried on! Customers (patients?) have a genuine need to report any issues, but they are not provided with a phone number specifically FOR "customer service" as we are accustomed. I would think that the COST of this transaction ALONE, for this device, that the company would provide at least, a more distinguishable, express method of contact! My device needs adjustment but I have tried a frustrating amount of times to report this and get some advice, replacement or adjustment service. It appears that once you have ordered from Resetsmile and become a 'customer', your number gets saved and thus corresponds to a different ringtone or some means to differentiate your call from new, potential customers, as I had a MUCH easier time calling this company about questions BEFORE I ordered! I would appreciate a callback regarding this as I have left several messages and a couple emails, but as of yet, I have not received a response! So much for paying not only for the device, BUT THE EXTENDED WARRANTY ( an additional $135.00 I believe) which they said could be used to obtain a spare set in the future. Those promises remain to be seen while I formulate a strategy to get them to follow through with my immediate issue!