Waleska R.
I would love to give more stars but…
I would love to give more stars but journey was rough. Getting my order in the first place, took weeks of me calling, emailing and then contacting BBB for someone to even email me back after a month and a half after they said they delivered my order. Then the impression process was just as bad. Had to make 4 impressions for both top and bottom because they weren’t good enough for them….but all the impressions looked the same. I sent them in and had to sign a waiver. Took them 3 weeks for Dentist approval then weeks later they sent me my teeth. Top one fit perfectly no pain or discomfort but bottom one fits but the piece that lays on the inside of the gums is too big and hits other teeth and rubs on it which is painful. So overall process was very long and communication skills lacked. Products itself good quality and great at home use.
Response from ResetSmileOct 5, 2026
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the delays and communication issues you experienced throughout your order and impression process. We understand how frustrating it must have been to wait so long and repeat the impression process multiple times. We’re glad to hear that you’re happy with the overall quality and at-home convenience of the devices, and that your upper device fits comfortably. However, we’re sorry to hear that you’re experiencing discomfort with your lower device. We’d appreciate the opportunity to look into this and see how we can help. Please reach out to our Customer Care team at [email protected] or (877) 869-0740 so we can review your case and work toward a resolution. Thank you again for your patience and for giving us the opportunity to improve your experience.