ResetSmile Reviews | Read Customer Reviews of resetsmile.com

ResetSmileReviews of resetsmile.com

4.21,557 reviews
Dental Services
4200 W Royal Ln., #125, Irving, Texas

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ResetSmile

About ResetSmile

High-Quality Tooth Replacement Delivered to Your Door — No Dentist Visit Required!Missing teeth can affect your confidence, comfort, and everyday life. At ResetSmile, we offer an affordable, custom-made tooth replacement solution, without the need for a dentist appointment. Using advanced dental fabrication technology and a 3D treatment plan approval platform, we provide licensed dentist-prescribed, 3D-printed partial dentures shipped directly to your home. All for a fraction of the cost of implants with plans starting at just $22/month.Why Choose ResetSmile Partial Dentures? • Natural Look & Feel – Custom-fit and color-matched so no one can tell you’re wearing it. • Affordable – Get the same quality device offered by dentists, for significantly less. • Convenient – No office visits. Take impressions at home with our easy mail-in kit. • Comfortable & Flexible – Adapts to your natural bite, helping you eat and speak with ease. • Non-Invasive – No surgery, implants, or metal required. • High Satisfaction – 95%+ fit success rate, no adjustments needed.Rediscover your smile with ResetSmile — the modern, discreet, and budget-friendly way to replace missing teeth.

ResetSmile (resetsmile.com) has 1,557 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: resetsmile.com
Website: resetsmile.com
Category: Dental Services
Location: Irving, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ResetSmile reviews

Showing 41 reviews with 2 stars · Clear filters

Kola S.
Sep 8, 2026
Save your money... Terrible communication.
I ordered a flipper from this company... back in August of last year and was extremely impressed by the speed of service and the quality of the product. I returned on June of this year to order another for backup. After making payment, they went ghost. Several calls and emails later, the order shipped A month later. Upon receiving, the item didn't fit. It took several trys to dar from them. The approved the request to send a new impression kit.... At the moment of this review, September 8th, No impression kit, no money back, ZERO response to all attempts. Maybe they grew too fast for their production capacity.
Response from ResetSmileSep 14, 2026
Thank you for sharing your experience. We’re glad to hear you were pleased with the quality of your first device, but we’re truly sorry your recent experience did not meet those same expectations. We understand how frustrating the delays and lack of communication must have been. Please reach out to our Customer Service team at [email protected] or (877) 869-0740, Monday–Friday, 9 AM–6 PM EST, so we can look into your order and assist you directly.
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Kaysha G.
Aug 18, 2026
Took almost 3 months to receive… and it…
Took almost 3 months to receive… and it dont fit right…
Response from ResetSmileAug 21, 2026
We’re sorry to hear about the delay and that your ResetSmile did not fit as expected. We understand how frustrating it can be to wait for your device and then not have the fit you were hoping for. We’d appreciate the opportunity to look into this and help. Please contact our support team at [[email protected]](mailto:[email protected]) or (877) 869-0740 so we can review your order and determine the best next steps.
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Joe L.
Aug 14, 2026
Horrible communication and refusal to make it right
I have been trying to get a partial that fits for 8 months. Finally after 3 attempts, Reset gave me a return authorization number and said that I could get a complete refund. Unfortunately, the credit card that I used doesn't exist, I closed the account. Reset smile said that they can only issue a refund to the original credit card. I called the credit card company and they said that the account can't be reopened. I'm not sure who Anthony is in customer service, but he is horrible. He refused to answer several emails. He must be the owners son. There is absolutely no reason that Reset couldn't refund the cash to another credit card or PayPal. I strongly recommend that you don't use Reset. There is no way my situation is a one off. Caviat emptor. I'm going to file a complaint with the BBB.
Response from ResetSmileAug 21, 2026
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and inconvenience you’ve experienced throughout this process. We understand how disappointing it is to go through multiple attempts and still feel that your concerns were not properly addressed or communicated. We take feedback like this seriously and want to ensure your concerns are reviewed by the appropriate team. Please reach out to our support team at [[email protected]](mailto:[email protected]) or (877) 869-0740 so we can look into your specific situation and determine the best way to assist you.
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Emily H.
Jul 25, 2026
It is an ok stop-gap
It is an ok stop-gap, but mine irritates my gums and the tooth is more grey than white next to my teeth. Better than nothing!
Response from ResetSmileAug 11, 2026
Thank you for taking the time to share your feedback. We’re glad to hear your ResetSmile has been a helpful solution, but we’re sorry to hear about the gum irritation and the shade not matching as expected. Your comfort and satisfaction are very important to us, and we’d appreciate the opportunity to address your concerns. Please contact our Customer Care team at [email protected] or (877) 869-0740 so we can assist you further.
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Renee brown B.
Jun 17, 2026
The device was great at first…but
The device was great at first. Then it broke into pieces within months. I tried reaching out to customer service and they said someone would reach out within 48hrs. Its been longer than that and still no response.
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Elaine O.
May 27, 2026
All the money I paid and my device…
All the money I paid and my device broke. What a shame.
Response from ResetSmileJun 11, 2026
We are really sorry to hear that your device broke—that’s understandably frustrating. Please reach out to our customer support team so we can look into this and help you with next steps: 📞 (877) 869-0740 📧 Reply to your order email or contact us through our website We’ll do our best to get this resolved for you as quickly as possible.
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Meme
May 25, 2026
I am having trouble connecting to…
I am having trouble connecting to service.
Response from ResetSmileJun 11, 2026
We’re sorry to hear you’re having trouble connecting with our team. For assistance, please contact ResetSmile Customer Support: Phone: (877) 869-0740 Email: Please reply directly to your order confirmation email or reach out through our website contact form. Our support team will be happy to assist you as quickly as possible.
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Kathleen
Apr 30, 2026
Need adjustment
I need an adjustment...fron gum area too thick and uncomfortabe, and the tooth is too long for my bite
Response from ResetSmileMay 20, 2026
Thank you for reaching out, and we’re sorry to hear about the fit concerns. Comfort is very important to us, and we want to make sure your device feels right. Please contact our customer service team with your name, email, and order details so we can review your case and help arrange an adjustment for you. [email protected] (877) 869-0740
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