reservationstays.comReviews of reservationstays.com

This company is a SCAM. I booked with what looked like the legitimate hotel but was suspicious when I printed off the booking page. In trying to get into the "real" site to check my booking, no booking could be found. I was now VERY suspicious, immediately called my CC company to stop payment and alerted them this was a fraud company. Alert the FTC!

I should’ve been skeptical when I read this in my confirmation email: “We work with the world's leading hotels and hotel suppliers, which means your reservation is 100% guaranteed. You do not need to confirm the reservation with the hotel, you are all set!”. We got to our hotel last night and they couldn’t find our reservation. After several hours of digging and BS emails with “Urgent care” assistants at Reservationstays, they couldn’t find evidence of payment to the hotel, so we have paid the hotel directly. Now they are saying that they cannot refund my visa because it’s been declined by my institution. Total BS. $800usd i will likely never see again. Total scam! Stay away!! Spread the word! (Really wish I’d googled this before making the booking as it seems several people have had similar experiences.)

My dad's common law wife (they have been together for over 40 years), has cancer, and we knew our ability to meet midway in Omaha may need to be canceled due to hospice being involved. We are a family of 6, so we typically need to book ahead of time to ensure we can attain a suite. We saw a "cancellation fee" for 92 dollars and took the bait, thinking this would ensure our ability to cancel due to illness. Sure enough, my father informed me that she was too sick to travel. We then realized we had NOT gone directly through Hilton, but through this third party organization. Although we called Hilton directly to cancel, three days later, we called again asking for our refund. That's when another employee told us we had to go directly to the third-party. So even though we canceled within the time frame Hilton would refund our money, this organization kept it. In order to get our refund, we have to attain sensitive medical records from my father to prove to this insurance company that she is too sick to travel. So be it. We shall do the unsavory task of requesting this information at this delicate time from my father in order to get our money back. The story continues, so I will report back to confirm one way or the other how this company responds if you jump through all there hoops. Wait- now my husband just realized that there is a booking fee cancellation under "terms and conditions", and although it states we are within the range to get 1/2 our money back (you will be charged one night plus tax), they refused....?????? I have never written a review before, but please, please, please, safe yourself the hassle, time, and frustration.... DON'T DO IT!!!!!!

I googled Hilton Hotel, Fort Collins, Colorado. I thought I was booking with legit company, like Hilton Hotels. The site included a banner headline guaranteeing the reservations were 100% refundable. A few hours after I after I booked 2 rooms for for 2 nights at the Hilton Hotel, and $4,000 was withdrawn from my account, I attempted to cancel the reservations. I sent email 3 times with screen grabs of $4k withdrawal and received a auto reply template stating I "...should check at hotel when I check in, because they will have the best prices!..." from TRISHA MILES of the Travel Support Team....she did not even attempt to answer nature of my question....this company is a total fraud...will now engage legal counsel and regulatory agencies

Total scam company! I found a charge on my credit card with the phone number. Called it. It was "Reservation Stays". They could not tell me about the charge, where it came from, which hotel, etc. They told me I could dispute it with my bank. But they would not provide any other information. Then they hung up on me.

I would give a 0 if it was an option. I paid 43.00 for cancellation because I knew I would potentially have to work, and ended up I had to work. Will not refund my 469.00 charge!!! Scammers

I booked my hotel for March 6th, already on February. I needed to cancel my trip and asked for refund, but customer service does not respond to emails nor calls. I lost 700 euros. THIS IS A SCAM SITE, STAY AWAY.

When we mistakenly booked the wrong hotel location, Reservationstays.com did not answer the phone when attempting to call them to try to make things right. After no one answered, I emailed them to request a refund but an automated email bot called Ram emailed back stating that the form stated this was non-refundable. I know I'll never get my money back, but for anyone else who may come across one of their websites designed to make you think you actually are on the hotel's LEGIT website, please pay attention and DO NOT use this unethical company.