Reservations PortalReviews of reservationsportal.com

Avoid this company. Total fraud. All reservations made through them are non refundable. And when they offered to change the dates, the new reservation was also non refundable. Which they didn’t inform me of. They kept over $7500 I paid for the first reservation and then for the second reservation when they said they could change the dates. I had to cancel two trips due to illness. They requested letter from doctor which we sent them. They said t was the hotel’s decision whether to grant a waiver. But when I contacted the hotel, they said it’s not their decision it’s reservation portal’s decision. Stay away from this company.

The room obviously hadn't been cleaned. There were roaches. There were boogers in the shower which had no shower curtain. One bed had obviously been slept in. I'm not sure what happened in the last few months, but after staying here every other year since 2010, this may have been my last stay. The lady who checked me in was lovely, the front desk staff always has been. I'm assuming new ownership is to blame for the rapid decay in quality. My last stay was in October and I noted then there were roaches and expected that the issue would be resolved by now. Instead, it's gotten far worse.

Over priced than what the hotel was offering and the hotel itself had a small problem finding my reservation.

Filthy rooms , TV didn't work , burn spots in sheets !

The people were so nice. I liked pulling right up to my room door

I was not given a choice other than a deluxe suite. I was given a room I usually pay have of what I paid. I was informed there were no two queen size beds room available. I should be reimbursed the difference

Our hotel room was lovely and very clean, and had all of the things we needed, especially the iron and ironing board. I wish we had had time to use your pool. Next time! Thanks so much. The breakfast was great, too, and the coffee was delicious. I'd rate our stay a 10.

Do NOT use this reservation portal call center if possible. I made a reservation with them a week before I was traveling to Colorado, which I understand could be short notice but my reservation was confirmed and I was charged the money for it. On the day of my trip I was driving from Iowa to Glenwood springs Colorado when about 5 hours into my drive a rep named Desiree called me to tell me my reservation could not be honored because the hotel couldn't accommodate me anymore. I said fine, what are my options. I was told they could book me another one for no charge, I said OK do that. Long story short they weren't able to book anything for me, told me I would be refunded the 140 I paid, but here's the kicker, they also told me on the phone that they would add an additional $90 on top of that for the inconvenience. I said OK but I was very frustrated because that was like 9 hours into my drive when that finally got resolved and I still had to book another hotel which cost me an ADDITIONAL $240. Well that was September 5th. After a week of me not receiving my money I called back and they didn't know what I was talking about at first and then had to look through notes and transcripts to finally figure out that yes they owed me my 140 PLUS the 90. They confirmed it on the phone with me! So they said it could take up to 10 business days. So I wait. Gay forward to today, September 24th, I received the 140 but not the 90. I called again to see what the issue is. Another supervisor named Regina looked into it and was told that I had to provide them with an invoice from the hotel I booked before I could get my 90 they promised. That was NEVER said to me through the multiple other conversations I had with this company. So, I sent them the invoice anyway even though I feel that they should have honored their agreement, and they agreed to pay me. HOWEVER, I specifically said I wanted to speak with Desiree again and make another formal complaint again because they dropped the ball and I've been waiting weeks for a refund I'm owed while I'm states away from my family working. Now, I can respect that Regina wanted to stand up for her coworker, that was noble, BUT, then she wanted to minimalize the situation and tell me that since I was going to receive my refund, I should be happy and wanted to basically deter me from complaining on her friend again or speaking with Desiree on the phone another day. On top of that, I STILL have to wait up to 5 MORE business days for the measly $90 they OWE/ PROMISED me. This is not a complaint against the hotel for canceling on me, I'm directly complaining that the reservation company is inefficient, rude, and a horrible hospitality 3rd party business. They even refused to listen through the recorded phone calls to see where they NEVER told me anything about giving them an invoice to receive my full refund. This is totally unprofessional and I believe this company should be held accountable for not handling this situation in a professional or timely manner. In fact, the only person I spoke to that I can say was actually professional and helpful was a person named Tyler. This company is ridiculous and should honestly not be allowed to handle reservations for any hotels!!