ReservationsdeskReviews of reservationsdesk.com

If I could give zero stars I would. They have very questionable business practices. We thought we were booking with the hotel. When we called back to let them know we hadn’t given our membership number, they revealed they weren’t the hotel. We asked for a refund and have an email telling us we were getting the full amount back including the 17.99 booking fee, but they have not refunded the “booking fee” and so far have continued to do so.

Hello. I booked with reservation desk from July 28th-August 1. I didn't have a good experience and it didn't go smoothly. I booked a doble queen bed with separate living area and sofa. Upon my arrival the hotel staff communicated that my room was a doble queen bed room no separate area no sofa. I had me and my kids 1 special needs. The staff member asked me to call the booking agent, that it was them that had to do the change. I called them to explain my situation and they told me they don't know why my situation, that it was the room I booked. I said no it isn't i am here and need the room i booked. They than continue to say they needed to investigate with the superior the recording of my original booking call with the agent and get back to me within 6-7 business days. So i ask what should I do in the meanwhile? Please help me I need the room. We are sorry but you need to figure it out because we need to investigate the recording, if you are correct we will refund all or partially. They sent me an email 4 days ago since my stay and said they were sorry to inform me that the agent had described the room and I had confirmed yes. Absolutely not. I was actually expecting them to listen to the call and hear how I made sure to request and confirm the separate living area with sofa. They are a joke. I feel they need agents that take their job seriously, we are counting on them for a stress free stay. Please do not book with them. It was my first time I usually do Expedia and I have never had a problem. But Reservation Desk popped up into my search and I received an actually call from them asking if I needed a room to the location area where I was going too, unfortunately I gave them a try. Please Avoid Reservation desk!

I thought I was booking directly with the hotel. Had to cancel 12 hours after I made the reservation. The cancel process was difficult. This third party charged a $17.99 cancellation fee, which upon close review was disclosed in the "fine print"...but they prominently advertised a full refund. I think the cancel fee practice is very questionable.

My husband thought he was calling Expedia. Little did he know it was Reservation Desk. He was asking to book a room on April 7 & 8 at the Westin Mission Hills Resort. He confirmed the reservation and called the hotel. He was charged 1258.98. He found out he had no reservation. He immediately called the number back and told the woman I have no reservation? And the hotel is fully booked? The woman stated she has a reservation booked for April 16 . Not even close to what we asked? He said you need to refund me. You made the mistake they are fully booked. She said I can’t refund you. No refunds. But I will send this to customer service. I called Expedia they said they don’t know a company called Reservation Desk? And that third party companies book under them. I called American Express and put in a dispute. They denied our dispute and said no cancellations. We put it in again. And again the dispute was denied! Even though the companies notes show we called about the reservation being booked the wrong day.American Express has been just as terrible as this Scam company. We are now on our 3rd dispute. Because we received no services. And are trying to prove we have been charged without receiving anything! This is fraud. The company knew the hotel was booked with a no refund policy. They pose as Expedia and Rip Off innocent consumers! Good luck getting your Money Back!

Wow, after reading so many poor reviews on these guys, i thought I may not pile on, but commen sense got the better of me. I, the same as several others mistakenly ended up booking through these guys and thought it was the hotel Desk, Sandman Inn, Quesnal, BC. August 5, 2025 for one night. Within 10 minutes of booking was told I did not need the reservation. Called Reservation Desk immediately. The first lady I spoke to said no refund, I said well I guess bad reviews then (little did I know) then she said she would check with her superiors, on hold a few minutes, comes back and says they are trying to get ahold of the Hotel but cannot, then she tells me that I should try and get ahold of the hotel, I asked why I would get ahold of the hotel, she said to tell them you're not coming, I asked, then will I get my money back, she said I will call you back in 20 minutes. Of course no call back. I call them again, this time I get another woman, same song and dance, then she tells me to phone the hotel, explains there process of using pay as you go credit cards, no possible way to get money back. Then she said they have to have a 24 hour period for something or other. Finally I told them forget it, I will eat the cost on this one, you got me, but hey I said I'd write a bad review so here it is. AVOID!!!! AVOID!!!! AVOID!!!!

I accidentally made an online motel reservation thru RD, thinking I was at the actual motel site. BIG mistake! RD immediately charged me $823. My receipt from my motel was for $542. $280 dollars for them to reserve my room? I think not. Am trying to get a refund or will file a complaint with my state attorney general. AVOID RESERVATION DESK

I'm not one to leave reviews, but I'm disappointed in how greedy and deceptive people and companies can be. Paid $250 for a $150 night (if booked directly with hotel). Our flight landed in Cleveland close to midnight, so we called a reservation in thinking we were speaking to an actual rep. Found out after it was too late, that they weren't connected. (Our mistake.) The man on the call said, "So usually our rooms that fit your needs usually run for $350, but I can get you a really good deal. I can get you this for $250 a night." What a joke! - total cost was $298 Don't ever book through Reservation Desk.

Absolutely horrid customer service. Booked two hotel stays through them for business purposes. The receipt barely qualifies as a receipt. No cost breakdown and when asked for a break down of charges, was told it is not possible and the lady was extremely rude. Overcharged on taxes and can not see why. This might be a fine alternative to booking for a personal trip, but highly cautious if using for business purposes where you need a receipt. The hotel will not provide a detailed receipt if booked through Reservation Desk. You are left on your own. This is just to be very cautious when using this site, as there is no customer service