ReservationClubsReviews of reservationclubs.com

ALAN IS A WONDERFUL TRAVEL AGENT. I USE HIM EVERY TIME I NEED A FLIGHT OUT OF TOWN. FYI: YOU NEED TO BE PATIENT WITH THE ARRANGEMENTS, BUT REST ASSURED, THEY WILL HAVE YOU UP IN THE AIR SOON. I TOTALLY RECOMMEND RESERVATION CLUB. THANK YOU AGAIN, ALAN, FOR TAKING CARE OF OUR RESERVATION AND FLIGHT NEEDS.

I have a very good experience with Agent Joseph Martin.

This is my third time working with Alan he has been amazing. I received my flight info on time every time. Thank you so much for your help Alan working with you has been great

I booked two round-trip tickets through this company about two months before my trip, for myself and my girlfriend, traveling from Kansas City to New York. I also paid extra through JetCost for checked baggage, including checked baggage for my girlfriend. After making the reservation and paying, I started receiving emails saying that they had supposedly tried to contact me for the second time. This was not true — they had not contacted me at all before those emails. I called them, and they told me that the price of the tickets had increased. In my case, the difference was not huge, and I agreed to pay it because the final price was still significantly cheaper than booking directly with the airline. During that call, I specifically explained that my girlfriend's ticket included checked baggage, and the representative clearly confirmed that it was included. A few hours later, I received another call from a different representative asking me to confirm the reservation again, even though I had already confirmed it, paid for it, and had already spoken with another representative. I called the first representative to understand what was happening, and he was extremely rude and told me that I had been calling too much. This was very frustrating, especially because it was obvious that their own employees did not communicate with each other. After all of this, I came to Trustpilot and started reading the reviews. Honestly, I immediately regretted booking with them. There were so many negative reviews that I became very concerned about whether I would actually receive my tickets. They told me that I would receive the actual flight information approximately 20 hours before departure. On the day of my flight, I called them when I was within that 20-hour window and asked for my tickets. They said they would send them in the afternoon. I called again in the afternoon, and they said they would send them that evening. And, to be fair, they actually did send them that night. The tickets were legitimate, and I was able to use the reservation directly with the airline. However, there was one major problem: my girlfriend's checked baggage was NOT included, even though I had specifically requested it and paid extra for it when making the reservation. At that point, we decided to simply pay for the checked bag directly with the airline rather than trying to resolve the issue with this company. After everything we had already gone through, we did not want to risk making the situation even more complicated. It is also important to understand that when you pay through this type of service, you are essentially making a reservation through a third party. They may wait until very close to your departure date to actually purchase the airline ticket, presumably to obtain a lower price. This creates a significant risk. In my case, I was lucky and received legitimate tickets, but after reading the other reviews, it is clear that some customers have had much worse experiences, including not receiving their tickets or receiving invalid reservations. Overall, my trip went as planned, and I did eventually receive legitimate tickets. However, the entire process was extremely stressful and required far too much communication and follow-up for something as important as an airline ticket. The price was definitely cheaper than booking directly with the airline, but in my opinion, the savings are not worth the risk and stress. I will NEVER use this company again, and I cannot recommend it. If your trip is important or you absolutely need to be certain that you have a valid ticket, I strongly recommend booking directly with the airline.

I had a great experience booking my round-trip flight from Dallas to Las Vegas with Reservation Clubs. Alan was very helpful, professional, and made the booking process smooth and easy. He was quick to respond, answered all of my questions, and made sure I had everything I needed for my trip. I really appreciate Alan’s help and great customer service. I would definitely recommend Reservation Clubs and will reach out to Alan again when I’m ready to book my next trip!

I had a great experience working with Alan on my reservation. I was dealing with an issue that had already become pretty frustrating, and Alan completely changed the experience for me. What stood out was that he didn’t just rush through the conversation or give me a generic answer. He actually listened to what happened, understood my concern, and took the time to work through the reservation properly. He kept me informed throughout the process and made sure everything was taken care of before we finished. I’ve dealt with plenty of customer service representatives where you feel like you’re just another reservation number, but Alan was different. He was patient, professional, respectful, and genuinely seemed to care about getting the situation resolved. I hope his management sees this because employees like Alan are the reason customers are willing to give a company another chance after a frustrating experience. He represented the company extremely well and deserves recognition for the way he handled my reservation. Thank you, Alan!

Either a SCAM or the most incompetent agency around. Booked through them, 24 hours prior no ticket. Called every few hours and the ticket was always a few hours away. Finally received the ticket 6 hours before the actual flight. Showed up at the airport and the airline said the ticket was invalid, and had to pay 7x the original price to actually make our flight. We tried working with them to make it right but they just blame the airline and the refuse to refund our extra cost due to not having a valid ticket, only half the original cost and expect is to trust that the return ticket will be real.

I was forced to at least give them a star, but they get none from me this company that has multiple names please I beg you do not trust them with any travel plans at all. I booked rate two weeks in advance for a flight for Friend and I to then be called to say that I don’t have a flight and they have to put me on another one and that went on for hours driving two hours to another airport to get on a flight to then get to the counter. Once I receive a confirmation saying the flight had been canceled due to fraud not only was I embarrassed because they thought it was me but now and I’ve driven all this time and won’t be boarding my flight once again I wind up having to contact my bank to get a refund and purchasing through Priceline because at the time the tickets were so sky high, and I was traveling out the same day, I recommend not to use them at all. Yes, they are very friendly over the phone, but this company screams fraud across the board. I have no reason to lie about this situation and as a matter of fact, I should have made this post long ago. This happened 8/8/26