ReservationClubsReviews of reservationclubs.com

I booked two round-trip tickets through this company about two months before my trip, for myself and my girlfriend, traveling from Kansas City to New York. I also paid extra through JetCost for checked baggage, including checked baggage for my girlfriend. After making the reservation and paying, I started receiving emails saying that they had supposedly tried to contact me for the second time. This was not true — they had not contacted me at all before those emails. I called them, and they told me that the price of the tickets had increased. In my case, the difference was not huge, and I agreed to pay it because the final price was still significantly cheaper than booking directly with the airline. During that call, I specifically explained that my girlfriend's ticket included checked baggage, and the representative clearly confirmed that it was included. A few hours later, I received another call from a different representative asking me to confirm the reservation again, even though I had already confirmed it, paid for it, and had already spoken with another representative. I called the first representative to understand what was happening, and he was extremely rude and told me that I had been calling too much. This was very frustrating, especially because it was obvious that their own employees did not communicate with each other. After all of this, I came to Trustpilot and started reading the reviews. Honestly, I immediately regretted booking with them. There were so many negative reviews that I became very concerned about whether I would actually receive my tickets. They told me that I would receive the actual flight information approximately 20 hours before departure. On the day of my flight, I called them when I was within that 20-hour window and asked for my tickets. They said they would send them in the afternoon. I called again in the afternoon, and they said they would send them that evening. And, to be fair, they actually did send them that night. The tickets were legitimate, and I was able to use the reservation directly with the airline. However, there was one major problem: my girlfriend's checked baggage was NOT included, even though I had specifically requested it and paid extra for it when making the reservation. At that point, we decided to simply pay for the checked bag directly with the airline rather than trying to resolve the issue with this company. After everything we had already gone through, we did not want to risk making the situation even more complicated. It is also important to understand that when you pay through this type of service, you are essentially making a reservation through a third party. They may wait until very close to your departure date to actually purchase the airline ticket, presumably to obtain a lower price. This creates a significant risk. In my case, I was lucky and received legitimate tickets, but after reading the other reviews, it is clear that some customers have had much worse experiences, including not receiving their tickets or receiving invalid reservations. Overall, my trip went as planned, and I did eventually receive legitimate tickets. However, the entire process was extremely stressful and required far too much communication and follow-up for something as important as an airline ticket. The price was definitely cheaper than booking directly with the airline, but in my opinion, the savings are not worth the risk and stress. I will NEVER use this company again, and I cannot recommend it. If your trip is important or you absolutely need to be certain that you have a valid ticket, I strongly recommend booking directly with the airline.

I booked a reservation and got confirmation email. To find out 12 hours later it never got booked. The rate was incorrect no seats available for my hat price. Well it said I had 19 min to book the flight. I did it with in the time allowed. I got two emails when I got back home. Stating my reservations were cancelled. I call, to hear all this and now I pay $278 for the same flight that was $111. If I do don’t have the trip already planned. To leave I would have just stayed home. I would have bought a return flight through your company. Not for $5++ dollars. If you can’t keep your site updated you should honor the ticket for the price I thought I was getting. They say no extra cost. But confirmation email was like I said more money.

Their customer service sucks. They dont answer phones and dont send your tickets until AFTER the flight. I was lucky that I called Southwest to get my tickets. They also messed up our names.

Booked a flight round trip for $226 when all other airlines showed prices for same flights at 400-500$. Received my reservation confirmation by email, but not the flight tickets. Called customer service the following day and after waiting for a long time, being transferred agents mid call, and being called back later, was told the best option available for me is now $340 for the same flight. Checked online and saw they offered the same flight for $292, so I asked why the agent couldn’t get me that flight. He said it takes time to update which seats are available, but when I pressed asking why they offer prices online that they don’t have available right then, he switched and said he’ll see what he can do for me. He got me the same flight for $280, higher than what I had first booked online but lower than what I was seeing online the following day. Still cheaper than other options, but they don’t give you the price you think you’re getting.

Booked roundtrip ticket on their website for $83 and received order confirmation. Was called by customer service later that day to say that promotion was no longer valid and my new ticket price was $220. I pulled up the website while on the call and saw the same $83 ticket offered. Agent said the site updates had not yet gone through and offered me a $200 ticket (discounted as a "courtesy"). Bait and switch -- buyer beware!