Republic ServicesReviews of republicservices.com

Last week I said this company is a joke after missing a recycling pick-up again. Today they missed the trash pick-up. How is it possible to be so bad at serving your customers?

Absolutely the worst SERVICE EVER. YOU WILL SPEND HOURS TRYING TO CONTACT THEM AND RECEIVE NO RESPONSE WATSOEVER. BUYER BEWARE..

I had Republic Services 18 years, dealt with them not showing up for weeks at a time at times & often would say someone would call & didn't happen. Now they took my cans without notice, I didn't cancel, and prior to the end of a contract. They acted for days like they had no clue what happened then said they didn't service my area any more & to find someone else to get the trash & recycling overflow. After, I contacted the BBB to complain. Yesterday, a bill for the can removal of $90 arrived. Know I was on auto-pay & this was a company decision not mine. When I called, they said they'd removed the fees as a "courtesy." Bad business.

I’ve been with republic services for years. Since 2020, each time I signed a lower price contract within 2-4 months the price would increase. In September 2024, I called about how high it was. They sent a new proposal with a lower price. I signed it and within 2 months it was back up. So yesterday, I called to cancel it due to them actually voiding the contract by increasing prices from when I signed. Now they want me to pay $1588 in liquidation damages because I am cancelling before the contract ends. 6 months of fees is what they are charging. Do not sign with them. Their practice is questionable. Oh but they gave me a $171 credit for being over charged for the last 6 months. It’s okay for them to overcharge and break contract but for consumers it’s not!

They absolutely will NOT let you cancel services and will continue to rack up charges and interruption fees and keep hounding you for payment while leaving their dumpster on your property. Don't sign up with these people!

We’ve had service 5 years now, suddenly after 5 years they are saying the road leading to our house is too steep, they have been giving us the run around for over a month now, they go back and forth between saying they’ll come get the trash to we are closing your account due to safety. It’s been overflowing for a month now. If you are going to breech the contract come pick up your dumpster.

Our bill has gone up 50% over the past 3 years. They miss pickups regularly, when you call to get the bill adjusted they only change it by a few dollars. When I finally had enough and called to cancel, they informed me I was locked into a 36 month contract and would be required to pay out the rest of the contract. In order for my contract NOT to auto-renew I had to give more than 60 days but less than 180 days notice. As soon as I gave notice to not renew, my bill went up AGAIN! And they started calling me continuously trying to talk me out of canceling. I’ve never dealt with a more slimy, conniving, dishonest company.

Yesterday I called Customer Service to address my last invoice which included a 30% increase from the prior; long wait time & eventually I was put in a queue for a call back. When they were not able to lower my yard waste service, I informed them I would like to discontinue this service. They said they would charge a $30 fee to discontinue the service & pick up the container! They did offer to lower my garbage service, so I thought we were getting somewhere. In regards to the refund for the lower garbage rate & cancelled yard waste, I was informed that would come next quarter! Seriously, who does this, other than cheats and scumbags? Given this was completely unacceptable, I informed them I would be cancelling my garbage service too. I was then informed they would be charging me another $30 cancellation/pickup fee even thought both would be picked up the same day - presumably on the same trip. I would like to send into the universe my intent, that tens of thousands hear this information, chose to shun this despicable company, and our communities & nation become free of companies like this one that practice policies such as this and choose to prey on us.