RepairSmithReviews of repairsmith.com

I had a repair done by repair smith 08/27/2022. I had an issue with the cooling system that needed repair. Today I had the exact same message pop up on my car so I called them to honor the warranty . First I was told the warranty does not apply because the last visit was listed as a cooling system diagnosis. I told the "customer service" person NO he did a repair that is how they titled it and to read the notes. Second I was told yes the warranty did apply but there was a service fee to send someone out that amazingly was the exact total repair Smith charged for the initial repair. The warranty is worthless and they try to rip you off if you dare try to use it

Talk about incompetence. I made an appointment for a brake pad replacement. 1. They missed my appointment. Got me waiting for few hours. Nothing new here. It happens. 2. They came few days later. Yeay~~ but they couldn't get the job done because didn't have BMW lug nut, so they used mine. It got sheared off, so they replaced my driver's side pad, but couldn't do on the right. It happens again. 3. Made another appointment at 12pm. They called me that they have everything and it's ready to go. They came 430pm and tells me they still don't have the 'BMW' lug nut and leaves. So basically over the span of 1 week I wasted total 8 hours of my time. All I wanted was to fix a damn brake pads. 8 hours time is $3600 for me. That's how much I lost. Should've just taken my car to dealer. Will never use this company ever again.

This is by far the worst company I have ever dealt with. They missed the scheduled appointments 5 times. If you miss an appointment they charge you $50. But when they missed their appointments 5 times they gave us 2 $25 discounts. They did provide a one time $75 discount when I scheduled our first appointment. Also, I received my initial quote of $601.93. Then after their 3rd missed appointment they sent me another quote for $750.01. Very difficult to communicate with. They are based in Los Angeles. I will tell everyone I know to never ever use this company!!!!!!!! A bonafied ripp off

Rip off… car sell man who sold me my car was told he had to schedule a appointment so someone could come out to my house to fix the problem I have. So he did come out and drove my car and then I drove it with him, I heard the noise but he said he didn’t and he didn’t even remove the tier to see if something was wrong, so he left.later I was looking at my account and a change was taken, they call it a diagnostic check fee. I could have did what he done and saved my money, I will never use this company service as long as I live because who dose that kind of repair service?A rip-off service they should be named!!!

Scheduled a front breaks service and didn’t receive. Waited at my home all morning, and Thomas said he was unable to perform the service due to me being unreachable by phone. However, he then went on to claim that he measured my driveway and determined that his work van could not fit, yet failed to knock on my door. You could see I was home from my open living room window from my driveway Thomas said he wouldn’t be able to perform the service anyway because he couldn’t pull in my driveway and that his tools are tool heavy to carry. So in all actuality THOMAS cancelled my appointment and wasted my time this morning because he didn’t want to carry his tools and was too afraid to knock in my door stating that it was “a safety issue.” What was the “safety issue”??? I have an open fence with no animals/pets, can’t be COVID related because THOMAS was not wearing a face covering, my home didn’t displayed any hazards. Maybe him as a White Man didn’t want to engage or knock on the door of a Black Woman. Not sure what Thomas meant by saying “safety issue”, either way I am absolutely never utilizing Repair Smith again!

I paid them to change spark plugs because my engine was misfiring. They put plugs that was so cheap they had to come twice and it still was misfiring. I had to go to another company to pay them to do what i already paid repairsmith to do and it worked.

I’ve used them several times and had nothing but good things to say . But this last time was a joke . I called them to schedule an appointment to have my A/C diagnostic done . The first day the tech went thru the truck with the help of my shop manuals that I let him use which I didn’t mind and after about 2 hrs he tells me that he thinks it’s a vacuum leak somewhere and needs to do a vacuum leak test and maybe smoke test to locate the leak and proceeds to tell me that he doesn’t have the test equipment on the truck and will have to come back no big deal . So the next day I get a text telling me the tech is running late and will be there between 2 & 4 instead of 10 and 12 .when he finally arrives I ask him if he’s here to do the vacuum check and smoke check he say’s that what the order says in a smug arrogant way .He then proceeds to get his ladder out I tell him I change a few components and then he says I’m not even suppose to work or look at the truck because I change a few components without even asking he climbs on my truck which has a new paint job and doesn’t even ask if I would like to cover up the front before he proceeds to work on it .I then tell him the first tech which I told didn’t have problem with it at all . I’m getting mad by what he said , we argue for a little bit and I tell him well then maybe you shouldn’t work on it he then tells me no reason to get an attitude now I’m starting to get really mad at this tech and tell him you know what, I don’t think I want you working on my truck he then says no it’s okay I’ll look at it anyway like he’s doing me a favor. I then tell him no get off my truck get your S#$t and get off my property now and when he climbs off my truck he steps right on my light bar a dislodges it never said sorry or anything . I tell him go now he starts being a smart#$% I tell him leave now get out of here . I get a text saying that the repair recommendation is complete which it’s not and they are charging me for the incomplete service . As far as I’m concerned they didn’t complete the diagnostics . I don’t recommend them and will never use them again what a joke they are !

I requested a car inspection for a car i purchased and the guy told me that my car passed with flying colors. The very next day my car can’t start. I text the guy and he tells me that I need to put in another order so he can come out. I decided that I’d go with a different company and they provide me with a completely different assessment. Turns out my battery was no good and the brake fluid needed to be changed. Please don’t waste your time with this horrible company and their shady practices!