RepairSmithReviews of repairsmith.com

I scheduled a visit with Repairsmith for last Saturday between 10:00am and 12 noon. I got a text telling me that due to problems they were going to reschedule me to 12 noon til 2. Then another text telling me they couldn't keep that, so another reschedule for between 2 and 4. Then another text telling me they couldn't keep that one either, and I would have to reschedule for the following day. I was scheduled to work on Sunday. I had to take the day off as I won't make my wife deal with that sort of thing. So I scheduled for Sunday morning. Then, I get ANOTHER TEXT! They couldn't keep that appointment either and we're rescheduling me again. The tech finally arrived about 3pm. The service tech was AWESOME! Two thumbs up to him 👍👍. Their scheduling and follow-through was terrible! I lost a days work. I asked the service tech how many service techs are scheduled on weekends? He said usually 5! With 5 service techs, they couldn't keep any scheduled times on Sat and had to reschedule me on Sun? Seriously?? If it wasn't for the great service from the tech, I would have rate them 1 star. I was told a service rep was going to call and discuss my experience with their company. Crickets 🦗

I've used this company to fix something very minor on my van a few months ago and the guy did an excellent job. I made an appointment to get my EGR valve replaced. I got a quote staying $270 and there was a message stating my price could be in-between 250 to 660. I checked my email the next day they went from 270 to 418.04, that's including parts (I guess) and labor. I don't appreciate any car repair company giving me one price one day then another price the day my services are supposed to be rendered. They even changed my repair time at the last minute so I cancelled. That was two red flags so I just terminated my service I scheduled for.