RepairSmithReviews of repairsmith.com

Scammed me out of $700 for front brakes and still didn't fix them. First of all I asked for both front and back just to be safe. The first technician came out and told me nothing is wrong with my back brakes and that I just needed the front done. Spent $550 even though I was promised $75 off with a coupon code which they removed before they charged me. I drove the car later that day and the squeaking and squealing was exactly the same as before. I scheduled an appointment that was supposed to be under warranty. A different technician came out and admitted that the front brakes needed to be adjusted and he did that. He then claimed that the sound was from the back brakes and that they needed to be replaced for an additional $550. He pulled the parking break up and told me this is what's making the sound. It was not. That is a barely perceptible tiny squeak that is maybe as loud as a baby mouse could make and never the issue I was speaking of. When I was driving the car later that day it never made a sound. So obviously it WAS related to the front brakes that he adjusted. I've contacted customer service several times and they keep giving me the runaround, saying they escalated my issue. Now days later the front brakes are squealing AGAIN. I doubt they installed the proper shims or just used cheap parts that are not compatible.

Chase was my mechanic and I’m ever so grateful!!! He fixed my little Smart Car that has been sitting for 2 years!!! I thought it was the electric battery (which would have been big $), it was the other battery!! He fixed it and now she just needs a bath and registration. Thank you Chase!!

Inconvenient and unreliable. Scheduled appointment made well in advanced was changed last minute (changed same day) via text message by company with no option other than a number to call to "talk to" a representative. Which ofcoarse means being placed on hold multiple times. This was for a safety recall.The company also has a policy of charging a customer 50$ if they cancel within 24hrs... this should be a two way street I will not be using this company or recommending

They were available quickly for a diagnostic but did not do a thorough job on diagnosing the root problem. 1 week after "fixing" my AC issue, the problem returned. After contacting customer support to look into it, I've been totally ghosted. I wouldn't recommend using these guys--yikes!

I am being generous with one star and that’s only because I don’t have a choice. Customer Service Rep Fazion Davis is TERRIBLE and so is the technician Henry that came to service my vehicle TWICE, and a third time to conduct the warranty inspection following my complaint. I find the fact that the same technician that performed the subpar work also performed the warranty inspection. It’s laughable! This company is in the business of stealing your time and money. I should’ve known better when technician Henry spent 12 hours replacing front brake pads. My neighbors were shocked too. All I want is to be reimbursed for the amount it will take to fix the problem I am still having. I don’t want anyone from this company touching my car again. My car sounds like a trash truck or public transportation bus. I find it interesting to that the dealership and AAA had never heard of the parts Repair Smith used to “fix” my brakes. Oh and Henry also said that I needed new struts which the dealership and AAA said I didn’t need and was charged unnecessarily. If they used the correct parts in the first place, I wouldn’t be having this issue. It’s been so stressful not to mention inconvenient missing days and hours of work due to repairs and cancellations / delays on their end. Terrible, incompetent service and company.

The company cancel a few hours prior to my appointment and there's no repercussions. If we cancel my appointment 24 hours prior, they'll charge me $50. Great policy.

Horrible overall services; incompetent technician; not only indifferent but seemingly ignorant customer service rep. I didn't have the tools and time to fix a broken aspect of my car. So, I reluctantly decided to pay for the fix by other technician. I had allowed benefit of doubts about Repair Smith; though massive oversight @ my end. It seemed to be newly emerging industry disruptor to a better end. I was even excited to try out the new market disruptor to the automotive repair industry. My first thought was "I shall be an early adopter; and it even seemed to provide fair pricing." Big mistake for not going through some of the useful reviews that are plenty out there; for instance, here in trustpilot. I just fixed it myself, the trouble that the mechanic could not even fathom; the assigned mechanic did not even know what he's talking about. Most of the time I don't even know What TF I'm talking about but was able to fix the d**n issue myself, though. The guy wasn't even able to tell the difference between my car brand that starts with H to the other H brand. Plus, I only spent 1/3 of the price Repair Smith quoted (including the tools, parts, time, and commuting expenses); not the initial quote but increased quote after the guy incorrectly and only superficially checked(?) on the car. I am not a certified mechanic, but maybe I should apply for the position. The whole experience was rather waste of my time and energy. On top of that, holding fee of over $150 was allusively absorbed to Repair Smith. Then they were just quiet about it until I had to call and raise the hell with intentionally ignorant call rep. So, it turns out the organization is not a disruptor to a better end but simply stirring up even worse than whatever flimsy reputation most of the mechanic shops may have. IMO: Bothersome, irksome automotive repair scams in scaled version. I believe they may even be hoping to spread the worseness of the industry to a pandemic level. Although, in contrast, it may be okay to try engine oil changes and other basic maintenances. But of course, only if the pricing is justifiable, as much as how Repair Smith would boast about. No, I already made a mistake and paid the price; so I shan't with thee Repair Smith: Dignity, yet no integrity; dishonest with meaningless swankest.

I needed a serpentine belt changed in my VW and an oil change. I did a google search for these services and RepairSmith showed up. I did an estimate of the price and wow, half the price of my local repair shop and a quarter of the price of the dealer for the belt change. The oil change was a little pricey but saving time is worth money. I was able to keep working and making money the whole time the mechanic was at my home. I made the request at around 6 in the morning, Leo showed up at 8:30 and was done by 9:30. I will be using these guys when I can from now on here in Miami, FL.