rentbooks.comReviews of rentbooks.com

Response from rentbooks.comJan 13, 2017

I apologize, but we are no longer able to provide telephone support. Our customer service is available via email. Emails are generally responded to in the order they are received within 24 hours however there may be slight delays during peak season. I apologize for the delay and inconvenience. This order was placed with one of our partner warehouses and unfortunately they could not provide any tracking information which usually means the package is lost in mail. Unfortunately, we do not have a replacement to send, so your order was cancelled and refunded on 1/11/2017. Should the package arrive, please refuse delivery or if you would prefer to keep it, please let us know. Thank you for your patience in this matter. Please contact our Customer Service Department directly via email if you have any further questions.

Response from rentbooks.comDec 22, 2016

I apologize for the delay and inconvenience. The current tracking information indicates your order was delivered on 12/15/2016. I recommend you contact a local UPS office regarding this delivery, making sure to reference tracking number 1Z9AF8910103885033. Please check with neighbors, apartment managers, shipping courier, etc to locate the shipment. Your order was shipped to the address on record when the order was placed. You are welcome to view tracking information here: https://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_US&InquiryNumber1=1Z9AF8910103885033&track.x=0&track.y=0. Please contact us again if you are not able to locate the delivery. Please contact our Customer Service Department directly via email if you have any further questions.

Response from rentbooks.comNov 4, 2016

Our records indicate your order shipped out on 10/27/2016 via FedEx SmartPost which estimates delivery within 7-10 business days. You can track your package here: https://www.fedex.com/apps/fedextrack/?action=track&language=english&cntry_code=us&tracknumbers=9611915287751071108221. USPS handled final delivery of this shipment on 11/3/2016 with tracking number 9241993150359931231869. Your order was delivered within the estimated delivery time frame. Please contact our Customer Service Department directly via email if you have any further questions.