rentbooks.comReviews of rentbooks.com

Response from rentbooks.comSep 14, 2017

Thank you for your review. I do apologize for the inconveniences caused. Our records indicate the order was shipped on 08/17/2017. However, the tracking information from UPS shows that it wasn't actually shipped until 08/21/2017. Once it was shipped on 8/21/2017 it was delivered on 08/26/2017 which would have been within the estimated time for delivery but for some reason our system had a delay between the date our system shows shipped and the date UPS actually shipped it. I have issued a refund for the shipping fee today. Please allow 3-5 business days for the credit to post to your account. If you have any other questions or concerns, please feel free to contact customer service directly via email.

Response from rentbooks.comSep 14, 2017

Thank you for your review. Unfortunately, we are required to ship to the address on record when the order is placed. We are unable to change the address or cancel the order. The address provided looks to have had a missing apartment number. Should the shipment be returned undeliverable a purchase price refund will be processed. If you have any other questions or concerns, please contact customer service directly via email .

Response from rentbooks.comJan 13, 2017

The tracking information indicates your order is being returned to us by the shipping courier marked undeliverable as addressed. Your order was shipped to the address on record when the order was placed. You are welcome to view the tracking information here: https://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_US&InquiryNumber1=92419901073859553003049789&track.x=0&track.y=0. Please let us know if you would prefer to have the order reshipped or refunded upon return. If you would like the order reshipped upon return, please verify your mailing address. Please contact our Customer Service Department directly via email if you have any further questions.

Response from rentbooks.comJan 13, 2017

I apologize, but we are no longer able to provide telephone support. Our customer service is available via email. Emails are generally responded to in the order they are received within 24 hours however there may be slight delays during peak season. I apologize for the delay and inconvenience. This order was placed with one of our partner warehouses and unfortunately they could not provide any tracking information which usually means the package is lost in mail. Unfortunately, we do not have a replacement to send, so your order was cancelled and refunded on 1/11/2017. Should the package arrive, please refuse delivery or if you would prefer to keep it, please let us know. Thank you for your patience in this matter. Please contact our Customer Service Department directly via email if you have any further questions.

Response from rentbooks.comDec 22, 2016

I apologize for the delay and inconvenience. The current tracking information indicates your order was delivered on 12/15/2016. I recommend you contact a local UPS office regarding this delivery, making sure to reference tracking number 1Z9AF8910103885033. Please check with neighbors, apartment managers, shipping courier, etc to locate the shipment. Your order was shipped to the address on record when the order was placed. You are welcome to view tracking information here: https://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_US&InquiryNumber1=1Z9AF8910103885033&track.x=0&track.y=0. Please contact us again if you are not able to locate the delivery. Please contact our Customer Service Department directly via email if you have any further questions.

Response from rentbooks.comNov 4, 2016

Our records indicate your order shipped out on 10/27/2016 via FedEx SmartPost which estimates delivery within 7-10 business days. You can track your package here: https://www.fedex.com/apps/fedextrack/?action=track&language=english&cntry_code=us&tracknumbers=9611915287751071108221. USPS handled final delivery of this shipment on 11/3/2016 with tracking number 9241993150359931231869. Your order was delivered within the estimated delivery time frame. Please contact our Customer Service Department directly via email if you have any further questions.

Response from rentbooks.comOct 11, 2016

I apologize for any confusion. Our records indicate that your order shipped out on 9/22/2016 via Expedited services which takes 3-5 business days for delivery. Business days are measured Monday through Friday and do not include weekends or holidays. You can track your order here: https://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_US&InquiryNumber1=9241996900535511173554&track.x=0&track.y=0. Tracking records confirm the order delivered on 9/29/2016, which is within the estimated delivery time frame.

Response from rentbooks.comSep 5, 2016

During checkout, it states if books are being shipped separately. When you were checking out, it showed that 2 of the books were coming from separate partner warehouses and that the 1 rental book would be shipped directly from our warehouse. I have reviewed the tracking and it does show that all 3 books were delivered within the estimated time of delivery.