RENTAL24H.comReviews of rental24h.com

Response from RENTAL24H.comAug 3, 2023

Dear Steve Behar, It is a pity to hear about your negative experience. We recommend you to choose the “Guaranteed car model” option during your booking, otherwise your car rental company guarantees you only the same car group of the vehicle. You get a car of the equal technical characteristics and comfort level that the one you’ve chosen at the time of booking. Note that a rental company makes a class upgrade for free, but you still have to pay an additional sum for an obligatory insurance. Also remember about extra fees that are indicated in the rental conditions of the chosen provider or in your confirmation voucher. Such options as additional equipment or services are paid on top of the sum. If there are any specific local mandatory fees (not extra) you’ll be informed about them during the booking process. Next time make sure to review the Deposit and Fees section of your rental agency for the particular deal before paying for it. If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com. Rental24H Team

Response from RENTAL24H.comAug 3, 2023

Dear Amanda Byrne, We apologize for any inconvenience caused. First, note that a 'fleet fail' is a rare yet exasperating occurrence. It happens when a car needs unforeseen repairs, isn't returned on time by the previous renter, or gets double-booked. This is why it is always better to make a reservation in advance and opt for a “Guaranteed model”, which will be waiting right for you! Second, our refund policies are similar to other platforms like Booking.com or Expedia.com. Notice that in your case, a full refund could be done only when you cancel your reservation up to 24 hours before the pick-up time. And if you cancel less than 24 hours before pick-up or have any issue with your booking during this period, the refund sum will vary depending on the supplier’s policy and local taxes. So, next time make sure to review the refund policies of the chosen rental agency before confirming your booking. If any issues arise, contact our customer agents promptly via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). Renters can also contact a customer support agent in a live chat on My Booking page. This way, you can secure your refund and avoid any further loss of funds. We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com. Rental24H Team

Response from RENTAL24H.comAug 3, 2023

Dear Edward Lee, We apologize for any inconvenience caused. Our refund policies are similar to other platforms like Booking.com or Expedia.com. Notice that a full refund could be done only when you cancel your reservation up to 24 hours before the pick-up time. Kindly note that in most cases you are also responsible for canceling any additional services and booked extras. Thus, if you cancel your insurance within 24 hours of the car hire agreement start, no refund for it will be provided. We recommend reviewing the refund and cancellation policies of the chosen rental agency for your particular deal before paying for it. Even when you are sure that the cancellation was done in time, you might not get the full refund for obligatory insurance, cancellation/late amendment fees or booked extras. If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you can secure your refund and will be informed about non-refundable categories in your particular reservation. We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com. Rental24H Team

Response from RENTAL24H.comAug 3, 2023

Dear Simon Lewis, It is a pity to hear about your negative experience, but we would like to know more details about your issue. In order to solve it, we need to know whether it was a problem from our side or you have to deal with the chosen rental company. If you want to provide more details, you can always contact a customer support agent in a live chat on My Booking page or it could be done by phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com. Rental24H Team

Response from RENTAL24H.comMay 26, 2022

It's sad to hear the news that AVIS reject to provide you with car seats. We only provide the information which car rental provides us. You've booked the car from AVIS on our website. I will forward your complaint to the partnership management team to investigate this case with AVIS management. You can get any information about the case at our 24/7 live chat at https://rental24h.com/about-us or at the My Booking Management http://rental24h.com/my-booking

Response from RENTAL24H.comAug 3, 2023

Dear E Jun Ng, It is a pity to hear about your negative experience. But we would like to remind you that all car rental agents ask you to show a full driver’s license (UK Licenses two parts) from country of origin, a valid passport and a valid credit card in renter’s (driver’s) name. In the event of a failure to present the required documents, the car rental supplier MAY REFUSE the car and no funds paid will be reimbursed to you. Next time make sure to review the payment details in the Important Information section of your rental agency for the particular deal. If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com. Rental24H Team

Response from RENTAL24H.comAug 3, 2023

Dear Nigel Robert, It is a pity to hear about your negative experience. We recommend you to choose the “Guaranteed car model” option during your booking, otherwise your car rental company guarantees you only the same car group of the vehicle. Note that a rental company makes a class upgrade for free, but you still have to pay an additional sum for an obligatory insurance. Also remember about extra fees that are indicated in the rental conditions of the chosen provider or in your confirmation voucher. Such options as additional equipment or services are paid on top of the sum. If there are any specific local mandatory fees (not extra) you’ll be informed about them during the booking process. Next time make sure to review the Deposit and Fees section of your rental agency for the particular deal before paying for it. If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com. Rental24H Team

Response from RENTAL24H.comAug 3, 2023

Dear Golsa, It is a pity to hear about your negative experience, but we would like to know more details about your issue. Note that in the event of a failure to present the required documents, the car rental supplier MAY REFUSE the car and no funds paid will be reimbursed to you. In order to solve it, we need to know whether it was a problem from our side or you have to deal with the chosen rental company. If you want to provide more details, you can always contact a customer support agent in a live chat on My Booking page or it could be done by phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com. Rental24H Team