RENTAL24H.comReviews of rental24h.com

Refunds take up to 20 days (!!!) to process then another 5 days for the bank to process, yet they can take my money in seconds.

I have booked a car via rental24h.com. No hidden fees were guaranteed. As I picked the car up at Mexico City airport I was told to pay additonal airport handling fee of 20% on the price. I have tried to reach the customer service without success. A ticket was created on Jan 6th, after more than three weeks there was no response. A very sad and frustrationg experience.

SCAM!!!! Don’t Use Them!! Do not use this app!!! They will rip you off!!!!!! Advertises in AUD and then charges you in USD! Later also found out that this app belong to CarTrawler! Absolute trash! Tried contacting on numerous occasions attempting to explain but constantly got responses from different people not understanding a simple explanation.

Booking Ref: GB515140880 I paid around £1,100 for a Mercedes car rental. Upon arrival I was told that there were no Mercedes available and they only had small cars. Of course I was not going to collect a small car after I had just paid £1,100. But since I didn't collect a car they are now refusing to refund the money.

Got a 6. Year old car, 250k millage, visually badly damaged, drove it for 5. Days(rented for 20. Days) and car broke down. 3. days latter still waiting for replacement! Customer service told us to forget about refund and, if not happy, not to use their service again! Sick to my stomach!

Terrible, took £800 out of my bank account on 1st April even though I had cancelled! Still waiting on a refund 28 days later!!! So angry feels like I’ve been scammed. How can it take this long to receive a refund!!

I rented a car through this site for 10 days in Germany. Even though I paid the full amount in advance, when I came to the counter of rental company at the airport, they did not want to give me the car without any explanation. I went to another company and rented and paid for another car. Rental24h didn't even want to pay me back the full amount of the payment, even though they didn't give me the car, but gave me less than 50% back! The case will end up in court and you should think carefully about whether to ever pay the amount to this "company" and use their services ever. Yes, the rental company can reject me, but I did not pay to rental company, I paid to your company. If they had some serious reason, I couldn't take car from another rental company. Europecar rejected me and it was at Tegel Berlin Airport. All the other details I already sent to your offices, which decide to give me back less than 50% in advance paid money. Of course, I provided all the details to your company, but even you made me huge problems at the moment when I realize I couldn't take the car (even I paid for them), you made me other extra expenses and delay of my journey. If you need some more details, send me an e-mail so I can send you all the documentation.

Unconfirmed status never changes....support cannot give any info nor can they even cancel a booking. Phone number given for cancellation hangs up call during transfer so in effect impossible to get post booking support. Very poor customer service...never again