Rental24h.com is the trusted choice with access to rental cars in 170 countries and more than 850 suppliers ✅We partner with renowned brands like Avis, Hertz, Alamo, Enterprise and many other agencies, continually expanding our network to offer the best prices and service. Available in 13 languages, our top-tier rental cars ensure a seamless experience for our customers, from reservation to return.
RENTAL24H.com (rental24h.com) has 88 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Website
rental24h.com
Category
Vehicle Rental
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ho noleggiato una macchina 9 posti tramite questo broker a gennaio all' aeroporto di Beauvais. Al nostro arrivo a giugno l'agenzia AVIS che doveva fornire la macchina ci dice che la macchina secondo le loro indicazioni che abbiamo prenotato è una 7 posti. Dopo numerosi contatti con il broker che ha incassato a gennaio l'importo per una macchina di 9 posti non avendo soluzioni abbiamo dovuto per forza prendere la macchina 7 posti disponibile viaggiando per 12 giorni in 6 persone con i bagagli sui sedili. ASSURDO!! Il reclamo che abbiamo fatto al ritorno indicato da un impiegato del broker inviando tutta la documentazione è stato accolto con un esiguo rimborso di 81 euro per la DIFFERENZA DI CATEGORIA!!! IMPOSSIBILE QUESTA DIFFERENZA PER UNA MACCHINA PRENOTA 6 mesi prima. Non tenendo conto della difficoltà che abbiamo dovuto subire viaggiando in questo modo. Pessimo servizio...non consiglio assolutamente di rivolgersi a questo broker!! sconsigliatissimo!!!
CL
claudiodaser
Niente assistenza
Tramite questo broker ho noleggiato da Surprice-Lisbona un van per due settimane in Portogallo.
Ho avuto un guasto, ho chiamato sia Surprice che Rental24H e nessuno dei due mi ha mai risposto.
Il guasto era dovuto ad un malfunzionamento della spia dell'AdBlue e ho potuto comunque terminare il viaggio e rendere l'auto. Non mi hanno comunque mai richiamato per assistenza. Un guidatore più timoroso potrebbe ancora essere in autostrada ad aspettarli...
TA
Tiauna A.
If I could give 0 stars I would
If I could give 0 stars I would. This is the ABSOLUTE WORST COMPANY I HAVE EVER WORKED WITH. PLEASE save yourself the headache and hassle and go to another company. I have spent an unnecessary amount of hours with this inept company and still no resolve. I was charged 576.29 as deposit however, the credit was not applied to our rental. I contacted this company and they assured me they would resolve it only for me to get an email stating they will not refund me. Praise the Lord my bank handled the issue. Never booking from them again!!!
PT
PT
Worst car rental company I have ever…
Worst car rental company I have ever used and I rent cars 30+ weeks a year. I reserved a van at the Venice Italy airport, my flight was delayed 3 hours and when I arrived they had already given my van away. They were out of cars so I had to rent at a different rental agency at the airport. I returned home to find the full week's rental for the van charged to my AMEX. When I called to dispute they said I was a "no show" so their contract states that shows will be charged the full rental fee. I explained I did arrive and they did not have a van or any car for me. They said sorry, our paperwork says no show, there is nothing we can do. I have disputed the charge through AMEX 4 times and they are still fighting me and will not refund the money on this fraudulent charge. I even have the receipt from the car rental agency next to them at the Venice airport and they say sorry you were a no-show. Completely unethical company.
VC
Vinícius A.
Incredibly unreliable!
I paid for a car with insurance before flying to Brazil. When I arrived at the airport, they refused to give me the car unless I paid for the insurance once again. The price was ridiculous and they refused to rent me the car, even though I had all the documentation with me.
After the incident, I asked for a refund and it's been almost 2 months and they have not returned my money. Absolute scumbags.
CT
CS T.
Booked & cancelled a car with fuul…
Booked & cancelled a car with fuul insurance from them with full refund condition available anytime before the start date. Got con as car rental was indeed refunded but not the car rental insurance by Alliianz. 24H pushed the onus to refund to Allianz, & they throw a “not refund” condition which is only found in the terms & condition page of the policy sent to me after the booking which was already too late to do anything!
On top of that, charges were billed in Euros, so when refunded, lost out on exchange rate. I lost USD21 for this stupid exercise!
So, be careful & don’t get con like myself!
Response from RENTAL24H.comDec 22, 2023
Dear CS Teo,
It is a pity to hear about your negative experience. As we can see, the issue is not about the refund for your booked car - this sum was returned. Also, as we understood from your review ("24H pushed the onus to refund to Allianz, & they throw a “not refund” condition), our company has made everything in our power to return you the money paid for insurance. We've done our best, but if the company's policy prohibits post-cancellation insurance refunds, it's a risk beyond our control.
We recommend reviewing the refund and cancellation policies of the chosen rental agency for your particular deal BEFORE paying for it. Even when you are sure that the cancellation was done in time, you might not get the full refund for obligatory insurance, cancellation/late amendment fees or booked extras.
If you have any questions next time, contact our customer agents before making a reservation in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you will be informed about non-refundable categories in your particular reservation.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
MP
Ma P.
Scam - Please beware of this operationc
Please beware of this operation. They cooperate with local car rental places that attempt to scam renters with a credit card trick - like for us in Bucharest, Romania. Upon trying to retrieve your car, the local agent pretends your card is not functioning or has no funds, and aggressively offers you a cash only option. Upon calling my credit card company, it was confirmed that the transaction was never attempted. Rental24H does know of this practice as there have been numerous reviews of that nature but they keep their payment and do not force the local agents into refunding. Unfortunately a ram shackle operation.
Response from RENTAL24H.comNov 24, 2023
Dear Ma Po,
We apologize for any inconvenience caused. First, it's essential to emphasize that in the event your card lacks sufficient funds to cover the deposit at the rental counter during the pickup process, the rental agency (not Rental24h) reserves the right to withhold the booked vehicle. Consequently, even though your bank assured you that there were no issues with your card when you contacted them, the rental agency in Bucharest declined to accept it.
We recommend reviewing the refund and Deposit policies of the chosen rental agency for your particular deal before confirming the booking. Even when you have prepaid for the car on our website, you will be asked to pay a Refundable Security Deposit (this sum will be hold on your card till the end of your trip), and might be asked to pay some extras like local fees or an additional driver fee (depends on your pick-up spot).
You can always contact our customer agents in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you can secure your refund and will be informed about non-refundable categories in your particular reservation.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with Rental24h.com.
Rental24H Team
K
K.
Scammers
Don't choose this company to rent car. If you change your mind 4 min after booking, because you discover you need to have credit card to collect your car, this company charges you 85£! (information about credit card appears after payment). It was happened to my husband. Car booked on Monday to collect on Wednesday Customer service useless. Looks like scammers or fraud.
And this is not a true that other rental companies has the same terms and conditions. We rented car without credit card, using debit card and wasn't any problems.
Response from RENTAL24H.comNov 7, 2023
Dear client,
We sincerely apologize for any inconvenience you may have experienced. We understand that you have concerns about your recent reservation, and we'd like to address them.
Firstly, we'd like to point out that all the necessary information regarding the required documents, including the use of debit or credit cards, is readily available on our website at the time of making your reservation. You can access this information by clicking on the "Important Information" section on the search results page, where you can find details about payment methods for the selected deal and whether the rental agency at your chosen location accepts debit cards or not.
Regarding your desire to cancel the reservation after it has been made, we want to inform you that in most cases, customers are responsible for canceling all additional services and extras they have booked along with the vehicle. Consequently, if you decide to cancel your insurance within 24 hours of the car rental agreement's scheduled start, please be aware that no refund will be provided for this particular service.
We recommend reviewing the refund and cancellation policies of the chosen rental agency for your particular deal before paying for it. If any issues arise, contact our customer agents promptly in a live chat on My Booking page or via phone (check out the local phone numbers for your country here - https://rental24h.com/about-us). This way, you can secure your refund and will be informed about non-refundable categories in your particular reservation.
We are committed to resolving the issues as soon as possible, so you will have a positive experience with us.
Rental24H Team
