Renewal by AndersenReviews of renewalbyandersen.com

Constant spam emails.

I have a story to tell about Renewal by Andersen. The least important parts are the details of what happened so I’ll be as brief as possible yet, you’ll get the point. We purchased a porch door in May of ’22. Cost $8000. Signed a contract as a “lay person,” and did not read through the many pages and details, since we trusted the sales person to be honest and accurate (actually a nice guy). First door comes defective (opened the wrong way), the second door months later was defective too (outside paint bled into the indoor wood). We hadn’t seen either door. One year later May ’23 the doors were delivered. My first glance at the door shocked me, the glass was significantly smaller. We measured immediately and it was close to 1 FOOT smaller, which would have completely ruined the expansive view and the whole downstairs of the house. After talking with two managers (not very nice, used bullying techniques), I was told I signed “in 12 font” the glass will be smaller. Of course I asked, “Why didn’t the sales person verbalize that the glass would be smaller?” I obviously would have asked, how much smaller? And if he looked it up and found out, and told us it could be up to a foot…. I would have said “No Thanks.” Bottom line we’re being told to pay $3922.50 or it will go to collections. A few friends were furious at this practice and wholeheartedly believe Renewal breached their contract since it never says how much smaller. Another friend, who’s a lawyer, suggested this letter: I’m cutting most of it so you get the gist. "Dear Sir/Madam, I hope this letter finds you well. I am writing to express my deep disappointment and frustration with the recent transaction I had with your company. It pertains to the purchase of a special order door as per our contractual agreement. I firmly believe that your company has breached the terms of our contract by delivering a door that is qualitatively different from the one I ordered in terms of the size that was never explained. Therefore, I must inform you that I will not be making any payment for the door I returned. While I understand that the contract mentioned, "The windows will be smaller," it failed to provide any specific indication of the permissible extent of this reduction in size. This lack of clarity has given rise to a significant disagreement between us and has left me feeling deceived. Upon the delivery of the door, I was shocked to discover that the glass in the door was dramatically smaller than what I had anticipated. It is crucial to emphasize that this discrepancy goes far beyond what any reasonable person would consider an acceptable deviation. The door you provided is simply unsuitable for installation due to the substantial difference in size compared to the one I believe I ordered. ...As a result, I am well within my rights to refuse payment for the door and seek appropriate remedies for the damages caused. I kindly request that you reconsider your position and acknowledge the breach of contract that has taken place. Should we fail to reach a satisfactory resolution within a reasonable timeframe, I regret to inform you that I will have no choice but to pursue legal remedies available to me under New York law. I hope it does not come to that, as I believe in resolving disputes amicably and without unnecessary legal proceedings. Thank you for your immediate attention to this matter. I eagerly await your prompt response. Yours sincerely, I AM NOT SENDING THIS AND I PAID THE $3922.50. And here’s the reason why. One of my closest friends died one month ago. She was a significant force within the United Nations founding a Non-Governmental Organization. She was a kind, powerful, successful, loving, generous woman. We talked a lot before her death up until her last few days. We believed in the metaphysical, and I wondered if she could send me a sign when she passed to trust she was in good hands - smiling. I won’t go into all the details since some might not see it as realistic or evidence of reading “the sign.” That really doesn’t matter to me. Yet, what I received (and I’ll keep that to myself) was that true bliss, and vital to being alive, is to be free from materialism and greed. There are important battles, and being bullied is one of them. However, this was not worth that. Fighting a corporation is exhausting and would extend the tension, anger and frustration for their own greed. Letting go was my freedom. Money is important, we’re far from rich, but letting go is priceless. They will live with their decision and it’s on Renewal by Andersen.

Excellent service, great product. Install team was very Profesional. Steve, Aaron and Mark arrived a few minutes early and got right to work. They covered furniture and flooring while wearing booties over their shoes. Even vacuumed before departing. The windows are exactly as promised. Sure more expensive then other brands but not comparable. For me replacing almost 40 year old Anderson windows with new Anderson windows was important.

called to get quote for sliding door replacement, was told by saying "yes" i was opting in to harrassment calls, emails etc and i didn't say yes but guess what, yup Even though i told them i already had new windows they insisted they had to inspect my whole house-I said no and hung up-too late. I got 4 calls day 1, 9 calls day 2, 4 calls day 3, 3 calls day 4. I had to block their number. DO NOT USE THE CINCINNATI BRANCH!!

Would 100% never buy from this company based on the experience with their sales person. Super pushy and hard sell. At almost 2 hours into his visit for the ‘quote’ we told him we needed to be somewhere and had to get going (we were already 30 minutes late) and he became visibly upset saying he felt uncomfortable being rushed. Do yourself a favour and don’t bother with this company.

What a rip off company. They quoted us $130,000 to replace our windows. They are taking advantage of people. You can find many options for great windows for a lot less money. Don’t let this company take you to the cleaners. Make some calls and you will find a company that’s willing to give you a good price and product. This company will take you to the cleaners!! DONT BUY FROM ANDERSON EVER

If there could be a lower score, we would give it. We have an unusual situation with a window where one of the parts broken while cleaning. We called Anderson, and got nothing but the “run around.” To make a long story short,they would not listen to our questions despite our sending them proof of having been a customer.

The representative was very polite and answered all my questions, however, they wanted to charge me $406.00 a month for 120 months which I found to not only over priced, but was more like robbery. After all they are replacing windows, windows should never be that expensive. Just another way to rip off people.