RentalcarsReviews of renalcars.com

I’m an experienced traveler renting cars all over the world even in countries which internationally are not confirmed like Western Sahara. 
Never I had any problem paying the deposit of a rental car with my 4 ! VISA and Mastercards. 
In this case I rented the car in the internet over the platform rentalcars.com at an exceptional cheap price and PAYED with my VISA card like several times before. 
But when I landed in Croatia and wanted to pick up the car the employee at the desk of okmobility (partner of rentalcars) told me he can’t accept any of my cards because he couldn’t block the deposit …
I told him to try it with my cards because I know you can block the deposit on my cards. but he denied to even try it. 
He said only „creditcards“ (America Express, Barclays, …) are accepted to pay the deposit …
This was written down, down small below in their conditions … 
In other words you can pay the rental fee with VISA or Master but not the deposit and it’s not clearly mentioned and not explained. Why if he’s a serious business man? 
There’s is absolutely no advantage or more security of the credit card - only when your thinking about playing some tricks over your client … 
Then I also offered him the deposit in cash but he denied it … So I was there standing with my 11 year old daughter and he gave a f… Then he came with an “offer”: I could get the car for a price 5 times higher and no deposit needed - and surprise … this I could pay with my VISA cards. So there was no other option for me because all the neighbor car rentals are doing the same rip-off in the airport Split Croatia I had to accept this scam … When I picked up the car it was clear to me why this strange behavior: 
All cars of the company had scratches, bumps and dents. Many of them were looking like „made“ and not from normal car usage. 
So maybe the idea behind it is like sucking the damages the client has not found or filmed when pick up from the credit card.
I can not find any other explanation. rental cars and okmobility never again.

Jeg bestilte i sommers en bil via denne portal, og til afhentning hos KlassWagen. KlassWagen krævede tá jeg købte ekstra forsikring, før de ville udlevere en bil, og det nægtede jeg, da jeg havde købt minimum forsikring. Jeg var endda klar til at ligge et stort depositum, som alternativ - konklusion at de ikke udleverede en bil til mig, og vi stod uden kl 23 en lørdag aften uden bil. Rentalcars lovede efterfølgende at tilbagebetale noget af beløbet, dette er endnu ikke sket 3 mdr senere - dårlig service, dårlig behandling, og ingen bil

Nunca pude retirar el coche, ya pagado en su totalidad, en el lugar de recogida (ECOVIA empresa italiana asociada a RENTALCARS). Me quedé abandonado con mi mujer y todo el equipaje en un país desconocido, sin poder llegar a mi destino a dos horas de carretera y con escasas posibilidades de encontrar una solución a las 22:30 del 20 de septiembre de 2023. Intenté que me reintegraran la totalidad del pago, pero no fue atendida mi reclamación y solo me reembolsaron una parte.

After having paid the car rent at rentalcars.com, the local car rental firm in Bucharest refused the rental claiming that a normal Mastercard, issued by Cembra moneybank, Switzerld, is not a credit card. The credit card is used to pay the deposit. Then they propose to pay 320 Euros additionally to accept to rent the ca without the deposit. This is simply scam. Rentalcars will not pay a refund.

I booked a car at Malaga airport through RentalCars. When I arrived at the location, I learned that it was closed between 11pm-7am and didn’t have the after hours drop off options. Since my return flight was leaving early in the morning, I wouldn’t be able to return the car and ended up not picking it up. I was expecting a refund since I didn’t just capriciously change my mind, but was simply unable to use the rental and never picked it up. RentalCars charged me the cancellation fee equal to 3 days of rental regardless. I filled a claim , which was rejected. Be very careful with this company. If they get you, they will take advantage of you.

Worst customer service ever. They were not able to change my reservation although the car rental company wanted to cancel it for free, they didn’t want to refund, they couldn’t change details of my reservation in the system. No flexibility at all. Avoid this company.

Als ich am Morgen am Schalter der Mietwagenfirma angekommen bin um das Auto abzuholen, konnte der Mitarbeiter meine Visa Kreditkarte nicht einlesen. Nach mehreren gescheiterten Versuchen musste ich wegen dem Kundentermin zum nächsten Schalter gehen und dort ein Auto mieten. Die Visa-Karte funktionierte einwandfrei und alles andere auch. Meine Anfrage auf Rückerstattung der €150 wurde im Chat so beantwortet, dass der Mitarbeiterin die Hände gebunden sind und es ist ihr nicht möglich ist eine Rückerstattung auszulösen. Ich hätte vor Ort bei Rentalcars anrufen sollen, doch wo findet man eine Telefonnummer?? Für mich ist das Betrug, denn die Schuld lag nicht kundenseitig, sondern in der Abwicklung. Nie wieder Rentalcars und nie wieder Booking com !!!!

Ved afhentning af bil i Italien blev vi opkrævet ekstra gebyr for at tilføje en fører. Dette var ellers inkluderet da vi bookede gennem rentalcars. Selvskabet kunne ikke se dette, og Rentalcars har efterfølgende lukket sagen, idet de fraskriver sig ansvaret.