RentalcarsReviews of renalcars.com

FRAUD and SCAM

Rent from car dealers directly instead! I rented a car through booking.com, a platform known for its good customer service. However, when I encountered issues with car rental extra fees, I was transferred to their sister company, Carrentals, for resolution. Unfortunately, Carrentals proved to be unhelpful and unsupportive, despite having a strong case. They lack transparency and upfront visibility regarding the extra charges imposed by their marketplace partners. The customer service experience was simply terrible. They are an ineffective middleman that fails to stand behind their customers.

Booked a car from Rentalcars in Sweden and paid the fee. At pickup I was asked for insurance but declained. I sign the two papers as I always do to approve I have picked up the car but later I was charge 189 euro for insurance. Rentalcars, cant help me. They where the once who recomended Firefly and they should take responibilty to work with proper partners, OR help customers to avoid this kind of freud. Never again RentalCars or Firefly

Total waste of time. Customer Service can be helpful but the UX is woeful and product is utter garbage

​I had reserved an Audi Q5, but upon arrival at the rental desk, I was informed that I could not receive the Audi Q5 due to my inability to provide a Platinum or Infinity credit card. Instead, I was given a Cupra, a vehicle of a lower category and size.While at the rental desk, I made an effort to resolve the situation by allowing the Sicily by Car representative to speak directly with a representative from rentalcars.com over the phone. Unfortunately, this did not lead to a satisfactory resolution, and I was ultimately forced to settle for the inferior vehicle. ​ ​As per the Consumer Rights Act 2015, any prominent condition that could affect a consumer's decision or rights should be made clear and easily noticeable in the contractual terms and conditions. I have carefully reviewed the documentation provided by your platform and have not found any mention of the requirement to provide a Platinum or Infinity credit card at the rental desk.The lack of proper disclosure of this condition has caused me considerable inconvenience, as I had to adapt to a smaller vehicle with a group of four individuals and large luggage. Both RentalCars and SicilyByCar carry the responsibility of ensuring their users are fully informed about their key terms and conditions. There is no justification for jeopardizing someone's holiday by surprising them with unexpected requirements, such as the need for a platinum card at the service desk. It's essential that these prerequisites are clearly communicated to customers to prevent any unwelcome surprises.

The Budget office were we had to pick the car up was closed, so we spent an hour of calling Budget and Rentalcars as they shifted the blame to each other. Eventually Rentalcars refunded the money and Budget let us book another car, more expensive and in Heahtrow (we were picking the car up in London original). I think the blame here is mostly on Budget, but this would not have happened if we had booked directly with them, even if Rentalcars was a bit cheaper.

I paid for a car from Hertz. Hertz didn't have my car ready, and i had to wait over 90 mins for a replacement. Then Hertz charged me an additional £18 "tax" when the price I had originally paid was supposed to include tax.

I paid for a car I didn’t get. Customer service couldn’t care less. They take no responsibility and are thieving scam artists. Just book directly and don’t go through this dishonest agent.