RemoteLockReviews of remotelock.com

Getting issues resolved in a timely manner is not typical with Remotelock. It took three months to get my issue somewhat resolved. The manner in which some representatives talked to the customer was unacceptable.

Several months ago we had some issues. Our representative, Jake, handled them extremely well. We were impressed with the improvements made and level of communication.

Remote lock was a very difficult experience. First they charged me for 12 months without me realizing why. Took days for me to find someone to explain why I was charged twice once for what seemed like a much my months subscription another for what seemed like 6 ish months. Next I couldn't get it to work with my PMS though my previous lock system worked fine with my other PMS (the new PMS didn't have my old lock integration). I couldn't get any customer support though I could book a call 5 days later when I needed my locks to work that weekend for my business to operate. ** Edit to update that Remote Lock did call me today and a very very kind and understanding woman helped resolve my issue and issued me a refund when I told her I already went back to my old locks and PMS because this was too stressful. I've changed my one star to three stars since they put it all behind us. Thank you remote lock

Outrageous behavior. Paid for a 1-year subscription. After six months, the system deactivated the subscription. No reason given, and all that appears is "This feature requires and Active Subscription" Excuse me? We PREPAID for one year. Opened tickets with their help desk, sent emails. Completely ignored The only remaining option is to get a full refund through standard credit card practices, since this is a fraudulent company perpetrating fraud on consumers.

I used RemoteLock for over a year for my short-term rentals, but consistent issues with code generation left me doing manual fixes instead of enjoying the convenience I paid for. Every time their software failed, their response was to blame my Schlage locks—despite my multiple locks working perfectly with other software. After repeated failures, I requested an investigation or at least a small refund for the days their service didn’t work. They declined, even though I had verified the issue was entirely on their end. Adding insult to injury, they ignored their own cancellation policy, refusing to refund unused time and keeping more money than they were entitled to. Good riddance. With many short-term rental platforms now offering direct code integration, businesses like RemoteLock and their subpar customer service don’t deserve clients.

Our hotel ordered 50 wifi based locks, within 8 months they stopped working due to humidity (florida). Remotelock failed us after spending nearly $20,000. We have 5 other hotels we planned to install new locks on but now we won't be using remotelock for that order.

Ransomware. Locks obsolete unless you pay their extortionate fees, that didn't exist when purchased.

I had a remote lock for about 10 years and when it broke I contacted the company about a new lock. Even though the lock cost more than other competitors I bought it because I was happy with how it worked in the past. I was assured that I would be grandfathered in to a $0 subscription plan like I had with my previous lock. After getting the lock and then eventually installing it on my door I noticed they wanted a credit card to complete the installation. I contacted the company and they said the plan had changed for this lock and I would have to pay a $72 annual subscription fee now. I explained on the phone and an emails that I was told I'd be grandfathered in with no subscription fee since I had previously owned a remote lock. They said that is incorrect and would not allow me to send the lock back for a refund. Definitely felt like a bait and switch situation. The $531 cost of the lock now increases by $72 per year with the subscription in order to control the remotely which was the reason I had used remote locks in the past. So if they don't raise the cost of the subscription I'll then pay an extra $720 that I did not intend to do over a 10-year period.