RemoteLockReviews of remotelock.com

If I had the option of a zero rating I would have chosen that. I have been a Remote Lock customer for over two years and every time I have a technical problem it is almost impossible to speak with someone at Remote Lock to get support. I've reached out to the CEO via Linkedin to let him know how poor their support is however he never responded so I just don't think anyone in Remote Lock cares. My advice would be to stay away from working with this company.

Worst Customer Service – Do Not Buy From This Company I do not recommend purchasing locks from this company. If you experience a problem with their products, getting support is extremely difficult. They do not provide reliable live customer service when immediate assistance is needed. Phone calls are not answered, and customers are required to leave messages and wait for a response. When dealing with the security of your home, apartment, or business, you need a company that is responsive and dependable. Unfortunately, that has not been my experience with this company. I would strongly recommend considering other lock providers that offer better customer support and faster response times when issues arise.

I have a Remote Lock that performs Ok, however when you have a problem, their tech support is AWFUL!!!! You cannot call in, since their number 877-254-5625 ALWAYS says "Lines are temporarily busy" Even if you are locked out of your house or building you must email tech support and pray they get back to soon....though they don't.... DO NOT BUY locks from this company, until they improve their support. YALE Locks tech support is by FAR superior...

Three years ago I ordered replaced keypads, from RemoteLock, for my two deadbolt locks. RemoteLock sent me the wrong keypads for my specific locks but I didnt realize it because the old keypads started working again and I never installed the new keypads. Now they will not refund me or send me the correct keypads even though this was their fault to begin with and I paid for the replacement keypads. The customer service for this company is terrible. You can only contact them via email and they take several days to respond to each email. It took several weeks to receive several emails. They don't have a way to file a complaint.

Poor Customer Service. They never answer calls and it takes days to return messages.

I ordered a Smart Home Hub. When I tried to set it up, it would not connect to WiFi, It remained OFFLINE. I contacted Remotelock and when I got no answer, Aeotec and Smartthings, I was informed that this is likely an old model that was not updated prior to distribution. I tried for 2 days to get help from RemoteLock, they finally answered today. 1- They said that this model only works with 2.4 ghz. and that they are not responsible if my internet is not compatible. They said to deal with my internet company to figure this out- NOTE: In the website, it states: WiFi Bands supported: 2.4GHz/5GHz 2- I was told that the refund policy- even though the product is defective- is: 'I also wanted to inform you that according to our Warranty Returns policy, the customer is responsible for the shipping costs to ship the device back to us and will also incur a 20% restocking fee, should they need to return a device.' I am so disappointed and frustrated.

I have been using Yale August Locks since 2019. RemoteLock came into play around the 2021, my experience has been mid to good all the way through. However, as of this past 24 months, I realized that they are as small of a business as I am. I purchased multiple pieces of equipment for a new facility, thinking that I could solve the entry and exit challenge on my own, to the tune of approximately $1500. Then via a third party had access to RemoteLock employees/owners/not really sure, but in communication they recommended something that was about $1300, being a busy business person I relied on their expertise. Because at that moment I realized that they were a tiny bit shady at that moment, I asked before I purchased the recommended piece of equipment, can I return the previously purchased/uninstalled equipment as a credit towards the purchase. I was informed that of the return policy and reassured that yes since you started the return process before the 30 days I was good, but I had to pay for the recommended equipment separately. I said OK, almost knowing that they were not going to live up to that email (important point of contention here, I have the email). Well yesterday (4/25/2025), I got a meandering email from Merilee, basically stating I am out of luck with the other equipment, but she is willing to try to help me get the recommended equipment installed if i could provide my location so they can source an installation person. Mind you, I contacted them on 4/23/2025, regarding the return and needing any kind of assistance with the installation, since local locksmiths are brand loyal, but I have minor experience with Access Control, and can do it, just need good instructions. LONG Story Short, BEWARE Locksmith has taken just under $3000 from me, and none of it is installed, working to help me generate revenue. They at best respond in 48 hours, with watered down responses, and smooth talk to get another purchase. I am looking at other options because how can you trust ACCESS to a company that seems like they have 5-8 people working there, but seem like they have 50-100, and your communication gets lost in all of those people. DO NOT PURCHASE ANYTHING WITHOUT GETTING EVERYTHING IN WRITING!! If you choose them at all. Look around, they are no longer the only ones doing this. BUYER BEWARE!!!!!

My experience through the pre-constuction phase and construction phase were very difficult. The incorrect products were specified at the beginning by a Remote Lock employee and that same employee was almost impossible to contact. I would go two to three months without hearing from Remote Lock even after dozens of calls. I suggested to the owner to go with a different supplier many times. If ever asked, I will never suggest any hotel ever use your product.