Elizabeth G.
Remote lock was hard for me to work with but they made it right in the end
Remote lock was a very difficult experience. First they charged me for 12 months without me realizing why. Took days for me to find someone to explain why I was charged twice once for what seemed like a much my months subscription another for what seemed like 6 ish months. Next I couldn't get it to work with my PMS though my previous lock system worked fine with my other PMS (the new PMS didn't have my old lock integration). I couldn't get any customer support though I could book a call 5 days later when I needed my locks to work that weekend for my business to operate. ** Edit to update that Remote Lock did call me today and a very very kind and understanding woman helped resolve my issue and issued me a refund when I told her I already went back to my old locks and PMS because this was too stressful. I've changed my one star to three stars since they put it all behind us. Thank you remote lock
Response from RemoteLockFeb 14, 2025
We’re very sorry about your experience, Elizabeth. We know that our team has been assisting you and has issued a full refund. Because we've reached a positive resolution, we would greatly appreciate an updated review. We regret losing you as a customer and will leverage your feedback to ensure it doesn’t happen again.