RemoteLockReviews of remotelock.com

the worst costumer support i have experienced in USA standards. NEVER ANSWER THEIR CALLS. leaving them messages they call back after several days and the issue is still unresolved. I wouldn't recommend to buy from them. the sight doesn't work properly either. all i had to do was renew my subscription but the sight doesn't let .

Multiple issues with kwikset apps. Very hard to reach any support. I have used them for 6 months and still have issues not resolved. I currently have 3 emails in for over 2 weeks and zero response.

We have over 20 RemoteLock locks and have been customers for about five years. Unfortunately, despite a significant investment, we have likely replaced almost every lock at least once, many of them failing in under two years. Customer service is extremely poor. It is difficult to reach anyone, the process to get actual help involves many steps, and responses are rarely prompt. When issues arise, it often feels like you are on your own. The software itself has good ideas and functionality. Being able to see when guests check in, integrate with other property management software, automate code creation, and email guests is genuinely helpful. The concept of the platform is solid. However, the hardware is the major failure point, and I strongly advise not purchasing RemoteLock hardware directly. In our experience, they do not stand behind their products. We have dealt with moisture getting inside locks, locks suddenly stopping working, keypads and numbers not being read, and complete failures without warning. Indoor locks performed reasonably well, but outdoor locks were a consistent problem. We are located in Michigan, where we experience extreme summer heat, extreme winter cold, wind, moisture, and everything in between. The locks performed far worse in cold and windy months, with frequent failures in winter conditions. We have invested an obscene amount of money trying to make this system work. After years of replacements, troubleshooting, and frustration, we are now transitioning away from RemoteLock hardware. Despite our best efforts to make our investment successful, it ultimately failed. Do not purchase RemoteLock hardware. You will most likely regret it, especially if you operate in cold climates.

Generally speaking, the locks themselves are pretty reliable. I really, really hate to have to right this, but this company might have some of the worst customer service of any organization ... anywhere. You can never reach them in a timely manner. When it comes to locks, it can sometimes be a real emergency situation. But don't count on them to be there for you in a pinch. I'll continue to search for other options for our locks.

Getting issues resolved in a timely manner is not typical with Remotelock. It took three months to get my issue somewhat resolved. The manner in which some representatives talked to the customer was unacceptable.

We have been using for over 5 years in multiple boutique hotels and homes. Everything was adequate (not great) for the first few years but lately it’s all going downhill. The latest batch of locks for our recent hotel fails about 80% more than the previous models in older properties. We replace almost all locks every year now and complying with warranty claims is arduous and not worth our time usually. Worse than the hardware is their customer service. They typically take days to respond and are completely unhelpful every time. They just suggest it’s user error or we need to use a better brand of batteries. Literally, you must you Energizer according to them or their $600 locks won’t work? We are switching all locations to a new company at great expense as we can not deal with them any longer for our own mental sanity…

This company used to be great but things have been going downhill for a little bit now. First up the app stopped working for the creation of door codes for guests.....and I did not find this out until a guest is messaging saying they cannot get in. I was in bed in a different time zone and the guest remained locked out. Today I received an eMail to say they are discontinuing my service plan and doubling the price if I wish to remain using the exact same features. Clearly they have sought greed over those customers who have supported their business for 5+ years. I will not be buying any more of their locks and will be looking to replace the others with different companies

I have used their locks for many years and they have worked well overall. When not, support was available and helpful. Of late they are out of touch. The business of locks and allowing entry has an urgency to it, so when you need help you usually need it right away. I'm sorry to report that is no longer guaranteed with RemoteLock. It has been impossible to get ahold of them by phone and email response is nil. I'm actually wondering if they've gone out of business or are about to.