RemoteLockReviews of remotelock.com

Great communication and explaining everything I had questions about.

Really happy with the improvements RemoteLock has made over the past couple years. Support has been very helpful. Our rep, Jake, is easy to contact and always willing to help. Highly recommend RemoteLock for electronic lock needs.

Linden did a great job.

Working with Linden and the Remote Lock team has been a breeze. Very helpful when there's glitches or we have questions about expansion or doors that are unique. Highly recommend!

Great software, we’ve used for 5+ years and are happy with its reliability. I’ve never had to use the customer support so can’t speak to its reliability but, not having to use customer support in 5 years should speak for itself. Our rep has been an amazing addition to an already excellent product. They’re extremely responsive and genuinely committed to the success of our company!!

Linden is reliable, honest and operates with integrity. He always takes the time to answer my questions that I may have, and provides me with all the options I need to make the best decisions on which locks to use for my company.

Love the product and the ease of implementation into our company!

We have over 20 RemoteLock locks and have been customers for about five years. Unfortunately, despite a significant investment, we have likely replaced almost every lock at least once, many of them failing in under two years. Customer service is extremely poor. It is difficult to reach anyone, the process to get actual help involves many steps, and responses are rarely prompt. When issues arise, it often feels like you are on your own. The software itself has good ideas and functionality. Being able to see when guests check in, integrate with other property management software, automate code creation, and email guests is genuinely helpful. The concept of the platform is solid. However, the hardware is the major failure point, and I strongly advise not purchasing RemoteLock hardware directly. In our experience, they do not stand behind their products. We have dealt with moisture getting inside locks, locks suddenly stopping working, keypads and numbers not being read, and complete failures without warning. Indoor locks performed reasonably well, but outdoor locks were a consistent problem. We are located in Michigan, where we experience extreme summer heat, extreme winter cold, wind, moisture, and everything in between. The locks performed far worse in cold and windy months, with frequent failures in winter conditions. We have invested an obscene amount of money trying to make this system work. After years of replacements, troubleshooting, and frustration, we are now transitioning away from RemoteLock hardware. Despite our best efforts to make our investment successful, it ultimately failed. Do not purchase RemoteLock hardware. You will most likely regret it, especially if you operate in cold climates.