Employer of record & compliance for your remote team. All-in-platform to hire foreign employees from anywhere with one click. Best pricing. Same-day onboarding. Available in 180+ countries.
Remofirst (remofirst.com) has 96 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
remofirst.com
Website
remofirst.com
Category
HR & Recruiting
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Constantly contacting me through phone on my off hours. One thing is email. Contacting through phone on odd hours - just plainly disrespectful.
Response from RemofirstOct 22, 2025
Hi Indrė, thanks for sharing your feedback — and we’re really sorry that we reached out at a bad time. That’s never our intention, and we completely understand how frustrating that can be.
We’ve passed this along to our team to make sure we’re more mindful about time zones going forward. We really appreciate you letting us know and wish you all the best!
CA
Cherry A.
Muhammad is accommodating and have been…
Muhammad is accommodating and have been helpful with my requests and questions in a timely manner.
IV
Ivan
The worst SaaS company I've ever had to…
The worst SaaS company I've ever had to deal with. They keep messing up our payroll, paying out incorrect salaries, and invoicing us for incorrect amounts. It's astonishing how little they care about doing a good job.
Response from RemofirstAug 26, 2025
Hi Ivan,
We’re really sorry to read this, as it’s never the experience we want anyone to have. We tried reaching out for more details so we could look into this further, but were unable to confirm your information as a customer of RemoFirst.
Because of that, we think there may have been a mix-up with another EOR provider. We're sorry you're having a poor experience with them.
Payroll accuracy and compliance are core to what we do, and if our clients ever experience an issue with RemoFirst they’re supported directly by a dedicated account manager to resolve it quickly.
If you have an active account with us, please don’t hesitate to contact us at [email protected] so we can make sure everything is taken care of!
— The RemoFirst Team
SI
Simon
Untransparent pricing, unhelpful support, non-functional service
Untransparent pricing, unhelpful support, non-functional service
As others have mentioned, the pricing is very untransparent - I picked Remofirst due to their attractive price of 199€ per month after comparing multiple services; which actually turned out to be 400€ per month once the invoices started coming.
I still kept using them out of lazyness once I was onboarded, as for me the need of an Employer of Record service was a pure convenience factor to reduce my own paperwork.
A few months later I applied for parental leave through their online portal, and the portal signalled that everything was OK - but in reality it took two months of e-mails back and forth and denouncing several invalid invoices before my parental leave actually was activated; which also means that as a new parent I went without pay for a significant amount of time.
Throughout the parental leave there were multiple issues with the invoicing, where for each new person from the support or finance team reaching out the standard cycle became:
1) Rude/threatening emails
2) Unhelpful answers after being informed about local laws and practices
3) Apologizes/attempt to smooth over once they had checked with the local team and realised they were wrong
All in all, what was supposed to be a convenience turned out to be an additional source of stress and annoyance - and I am going to back to just being self-employed instead of using an Employer of Record.
Response from RemofirstJun 11, 2025
Hi Simon,
Thank you for sharing your feedback. I’m sorry to hear the experience didn’t meet your expectations during an important time like parental leave.
In your unique setup, where you acted as both the client and the employee, the invoices issued during your leave covered mandatory employer contributions and our fixed platform fee. These are legally required to maintain compliant employment.
While our platform and service fees are fixed and fully transparent, total monthly costs can vary based on local employment laws and statutory requirements in each country. This is outlined at the start of every engagement and further explained during onboarding. As a step, we’ll review how we can make this clearer in our process and continue improving how we communicate cost structures upfront.
Regarding the invoicing concerns, in your case, several invoices went unpaid over multiple months, which placed both parties in a difficult position. As part of our duty to ensure compliance, we must follow up on such cases with due care to avoid legal risk or disruption to payroll and our services. We believe this context may have contributed to how our messages were perceived. That said, we take your feedback seriously and will review our communication internally to ensure our values of professionalism and kindness are consistently upheld.
EOR can be a powerful solution for simplifying employment, but it also depends on shared responsibility. In this case, several of the challenges appear to have stemmed from a breakdown in that shared responsibility, which unfortunately affected the overall experience.
We’re committed to learning from every client experience and continuing to improve the clarity and quality of our service.
Thanks again for your feedback.
Tarek
Director of Customer Success
JM
Justin M.
We appreciate the flexibility and…
We appreciate the flexibility and clarity Remofirst offers. A few delays here and there with local paperwork, but overall a dependable solution. Their hands-on support makes a big difference.
Response from RemofirstMay 10, 2025
Thank you for your feedback, Justin! We're happy to hear you are having a good experience with our platform and support team.
Sincerely,
Angelica @ RemoFirst
MA
Martha
The customer service is great
The customer service is great! The team is very knowledgeable and goes out of their way to support any questions we have. The onboarding process was very smooth, and we knew every step since they communicated it from the beginning. Overall, we are very, very happy with RemoFirst since they helped us achieve our international hiring plans at much lower costs.
CO
Cole
Working with RemoFirst is simple
Working with RemoFirst is simple, easy and effective for my global team. The support offered is personable and allows me to get an answer quickly on anything that is needed. We have team members in a handful of different countries through RemoFirst, and the ability to manage payroll for all of them is super convenient. Highly recommend!
AR
Ali R.
Think twice before choosing Remofirst as your EOR
Our experience with Remofirst was deeply disappointing and raised serious concerns about their professionalism and internal coordination.
The onboarding process was sluggish and inefficient, but the real problems began after we signed the contract. At that point, customer support became virtually unreachable, and accountability was lacking.
The most serious issue occurred during an offboarding: Remofirst instructed us to pay several thousand USD in severance for an employee who was still within their probation period. After consulting with our legal counsel, we learned that no severance was legally required. Remofirst had simply failed to verify the employee’s probationary status. Even more troubling, after their customer support acknowledged the error and confirmed we were not liable for severance, their Finance team contacted us days later, demanding payment anyway.
The entire process was chaotic and uncoordinated. If your organization values compliance, responsiveness, and professional expertise, we strongly recommend investing in a more experienced employer of record.
Response from RemofirstMay 10, 2025
Hi Ali R,
Thank you for sharing your feedback. We value transparency and always strive to deliver a professional and compliant experience. We understand your frustration and appreciate the opportunity to address your concerns.
In this case, the situation became complicated when the termination was carried out by your team without adhering to the local legal requirements and proper documentation.
As your Employer of Record, we are obligated to follow the applicable labor laws, even when the outcomes may not align with expectations.
It’s our responsibility to ensure all employment actions follow the law, and when this process isn’t followed, we’re still required to manage the outcome in a compliant manner. Our priority is always to ensure compliance, as it protects both your business and ours.
If you would like to discuss this further, please feel free to reach out to us directly at [email protected]. We are here to help.
Best regards,
Tarek
Director of Customer Success
