RelieflylabDedication to Wellness!
Relieflylab (relieflylab.com) has 185 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Zeke Z.
I would love to write a review but I still have not received my order!!! Order #18636.
Response from RelieflylabJan 6, 2025
Thank you for reaching out and providing your valuable feedback. We understand your concern and are here to assist you. Could you please provide your order number so we can look into the status of your delivery and resolve this issue promptly? We appreciate your patience
Debra
I ordered before Thanksgiving with express shipping and i havent received it yet its january 2nd and there tracking is worthless. would love to review there product but don't have it !!!
Response from RelieflylabJan 4, 2025
Hi Debra, We sincerely apologize for the delay and the inconvenience caused. We have received your request and are actively working on resolving the issue. Could you please provide your order number so we can investigate and provide you with an update on your shipment? Thank you for your patience.
Dean A.
The product works as advertised, however the free shipping offered at the time of purchase was not honored and I was billed $30 for shipping. When I contacted customer service it was identified that their shipping policy had changed. When I sent them the invoice I received, which clearly showed a price $30 less due to the free shipping, they just repeated the fact that their shipping policy had changed and that they will be updating their website soon to show this change. When I finally received the package, which did take quite a while, because it was shipped from China and it most definitely was not manufactured in the USA.
Response from RelieflylabJun 23, 2025
Great to hear — thanks for the feedback! 😊
Patty M.
I ordered the shoulder massage unit on December 14th and have yet to receive the product. Had we known it wasn’t made in the USA I wouldn’t have purchased it. The tracking is useless.
Response from RelieflylabJan 1, 2025
Hi Patty, Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and any inconvenience caused. We have received your feedback and requested the order details via Trustpilot. Once we have the necessary information, we will look into this matter and get back to you shortly with an update. Your patience is greatly appreciated, and we are committed to resolving this for you.
Wally G.
It's been weeks and weeks. Still nothing. Tracking shows it's still in China. I've called only to be told they will open a claim. SCAM IM SURE!!!
Response from RelieflylabJan 1, 2025
Hi Wally, Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and any inconvenience caused. We have received your feedback and requested the order details via Trustpilot. Once we have the necessary information, we will look into this matter and get back to you shortly with an update. Your patience is greatly appreciated, and we are committed to resolving this for you.
W A.
I have never received my order!!!
Response from RelieflylabDec 26, 2024
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request. Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue. If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
Terry K.
I’ve waited a month and have not received the product. I think it is a sham and I was screwed! Where are my shoulder massagers?
Response from RelieflylabDec 26, 2024
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request. Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue. If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
Aaron H.
I ordered and paid for a device on 12/8/24. It’s been 3 weeks and I still haven’t received it.
Response from RelieflylabDec 26, 2024
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request. Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue. If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
