REIReviews of rei.com

Tried to ship a gift, but REI’s automated system panicked and cancelled the order because the shipping and billing addresses didn't match. When I asked chat support why, they just tossed a corporate policy link at me like a smoke bomb and disappeared. These clowns will be death of REI. ​I took the exact same credit card over to Amazon, where it cleared instantly for a faster, cheaper delivery. I save 10 percent in 5 min instead of reading REIs policy. Big thanks to REI’s 1990s fraud algorithm for saving me some money.

I've been buying from them for almost 4 years. One day I try enter to my account(to which I bought their paid membership) and it's just gone, it says that there's an error and when I try to reset my password - it says that account no longer exists. I tried contacting them via email for explanation - no answer came. That should be illegal.

I was in the store a few weeks ago. There was this woman with long hair that I asked for her help. I was looking for a birthday gift and needed some ideas. This woman was so rude to me and acted like she had no time to help me. Very poor employee for REI. If I was her manager she would not have a job in my store. Customers should not be treated like that.

Won't buy from the company again until they start treating their workers with dignity.

PLEASE FO NOT BUY FROM THIS COMPANY BECAUSE YOU MAY NOT RECEIVE YOUR ORDER AND YOU WILL NOT RECEIVE ANY HELP FROM THIS COMPANY TO MAKE IT RIGHT!!! I ORDERED 2 pairs of Hoka walking shoes and never received them and even bought shipping insurance and received absolutely no help to solve the issue.I WILL NEVER BUY FROM THIS COMPANY AGAIN!

I went to look at a $5K bike. I don’t live in Seattle. After twenty minutes of trying to input my life credit history for 1 hour of free parking I think I will look for a store with a free parking lot with an actual attendant. Or a machine where you take a ticket and pay on the way out.

Tried to return a pair of shoes that were a gift. No replacement in that particular shoe. Picked another one that I liked. At the checkout, the salesman refused to give us the difference of the new shoes. Shoe manager lied and said we had paid that particular amount some other way. REALLY? So we got it on a gift card. I really don’t like being played for a fool!

Very nice store and grrat ambiance but whole things is so so expensive i mean they provide the highest price ever, Store for wealthy people...even a simple probar plant based sold 3$ when they usually almost half of price anywhere else. Honestly go there,take pictures of what you need and find it cheaper elsewhere. Very upset about those crazy price...