REI is the world's premier outdoor gear store. Find everything you need for outdoor adventure right here. We offer a tremendous selection of equipment and clothing for camping and hiking, cycling, climbing, kayaking, skiing and many more outdoor activities. All products sold by REI are backed by a 100% satisfaction guarantee.
REI (rei.com) has 467 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
467 approved reviews, newest moderated first
RoseCo
Tried to order 2 rain jackets which were on sale. Delivery did not happen. Tried to call Customer service 3 times, each time they made excuses, just wait. It will come. Now its 3 weeks and assuredly its lost. Storm is coming and we need some jackets. Got some from Amazon yesterday, arrived today. Thanks for absolutely nothing REI.
Charlie L.
Piece of shit service with multiple bait listing. Blame payment methods when they don’t have enough inventory and force cancel orders.
Roberto
I recently got back into biking. I have my old college bike I want to use(25 years old). I needed a lot of work and they helped me tremendously. It can be pricey, but they go above what they needed to. Rare customer service.👍👏
Dante
I see a lot of negative reviews for online ordering so I wanted to share my experience. I placed an order for a number of running shirts and shorts during their anniversary sale. A day later I received an email saying my order was canceled. Needless to say I wasn’t pleased. I called customer service, and it took around 10 minutes to connect to someone. However, the woman who answered was exceedingly helpful and nice. She quickly turned a negative experience into a positive one. I’m a first-time customer, so that is especially important to me.
Chris M.
I always shop at REI when I am preparing for an outdoor trip. Their return policy is the best and they carry top quality merchandise.
john S.
SCAM/PHISHING website. I placed an online order twice but they cancelled the order saying problem with credit card processing when they haven’t even ran the card. They are just collecting your credit card info and your contact information. No customer support. It’s all false. STAY AWAY.
Robert
Won't take my money. Won't tell me why they won't take my money. They just cancel each order 15 minutes after it appears to have gone through successfully, then tell me to try again – as if some fairies will have magically fixed it in the meantime! I guess I should have looked at their rating here first…
Jeremy G.
I saw a deal on the Patagonia Black Hole Pack 32L for $84, when I clicked the link it was not that price. I chatted with REI and they told me that they are not doing that deal. BAIT AND SWITCH.