REIReviews of rei.com

When I need realistic answers regarding camping and my hiking excursions, REI has become my go to place. There is always someone knowledgeable to give me the pros and cons and if they don’t have what will work for me they point me in the right direction. Their return policy is simple and beyond reasonable….a year for members. The membership is lifetime.

I've been going to REI for years in a lot of states because I used to do a lot of mobile work. I've had multiple accounts because my number changed and they never really went so soon. It's no big deal. I spent thousands and thousands and thousands of dollars but I've bought some little pillow that is for your neck and it's one of those pillows when you push a cap and releases the air intake and you can blow a little air into it. I would say the sixth or seventh time maybe that I used it as soon as I blew the air into it. It seems ripped open, and that wasn't even blowing hard because you don't have to fill up quickly and easily. I've had multiple pillows like this and usually given them away and I have a couple of storage, but I called to see if I could swap this one out for the same one because it has their logo on it and I think they have a warranty to get something like that, but I was only offered a 20% if I wanted to buy the same effective type of pillow so I'll never be going to REI again ever because of this and for the record I probably been going there for at least 15 years. Goodbye REI learn how to take care of your customers better it doesn't cost much but it makes you more and word-of-mouth is important.

Inefficient, unreliable and overpriced

Worst shopping experience ever. Highly pressured to become member by every employee I encountered while shopping for some shorts. Found some I really liked. Decided to buy 3 at a very steep price, almost 300 for three pairs only to be bullied by steve at the register. He asked if I was a member and I kindly replied no and not really interested in becoming one for I only shop there very rarely. This man laughed in my face. Continued to keep pushing the membership on me. I again kindly declined and told him I don’t shop here enough to benefit from paying for a membership. He continued to be very disrespectful. I told him he was making me never want to shop here again and his response was “good” I literally just paid almost 300 for three shorts and was bullied and was told good that the pressure sales I received made me not want to ever go there again. Didn’t even receive a bag for the items I purchased. This is highly inappropriate and unacceptable. I understand that the employees have to push the membership but I should not be bullied and mocked. I kindly said I was not interested. I know I will just receive the same generic response that all unhappy customers receive. Thanks to Steve I will never shop at this store again. I might go in there to find what I like but I will find it online from a different source afterwards and purchase it from them. This is not the first time I was made to feel this way at this location but it will be the last. I refuse to be bullied trying to purchase high end products. It should absolutely be the opposite. I have never walked out of a store shaking mad in all my 48years. If you would actually like to contact me

I went in to REI on 7/5/26. It was my first time ever being in REI, I needed to shop before my first camping experience. I am hiking the inca trail 4 days / 3 nights. I had ordered some items for pick up, but was looking forward to support from staff and guidance on what I ordered, vs options in store etc. Seeing that they have more knowledge than me. However, it was arguably the worst experience ever. I felt like crying. I went to order pick up, I am flustered and Isabella at order pick up on Sunday afternoon on 7/5/26 was making eyes to the tall man next to me, her coworker laughing while I spoke, and extrmeely dissmissive, in the kind of way someone would "when this customer is asking stupid questions". There was no line. I had my email up, I was trying to figure out what she needed and she was extremely rude, dismissive, and unhelpful. I asked her where I could look for another item since my order was not ready. She said go "over there and if someone in a green vest is available they can help you". What kind of unhelpful response is that. I asked what to do if I want to cancel my order still in progress , she looked at me made a little smirk to her coworker friend again and looked at her computer and responded "dont pick it up". Thank you so much Isabella. I left more flustered, looking for someone else available, asked someone "over there, with a green vest on" , do I really need hiking pants like what would be a good plan what were her thoughts, and her single response was "I mean depends on the weather and comfort" Okay.. thank you, I asked what would she recommend, "its up to you", I asked where can I find them, she said "over there we are limited" didn't point but glared at a table "over there" with hiking pants. This store is too expensive for the staff on the floor to be rude, dismissive, make customers feel dumb, and be unhelpful. The staff at the cash register are lovely, but the people here to help you shop, and answer in store questions that customers depend on for their shopping experience that is supposed to be educational and exciting for adventures, yeah they were horrible.

I visited the 1960 store with my grandson today. His bike had a flat so I called and was told to bring the bike in. We were greeted in the bike department by a gentleman named Peter. Peter was great with my grandson and had the tire repaired in no time. Great service by a very kind man. I will definitely return!

REI shouldn’t be in business. No womder they have bad reviews. They have good equipment and high prices but the reward system is stupid and it doesn’t work for the customer. They re smart enough to think the process .the longer period u give that customer the cupon the more chances u have for those people to be back in the store and purchase more .and when u earn that cupon after purchasing hundreds of $$ worth of merchandise ,it s not fair for that cupon to expire in 2-3 weeks. it looks like you just take back the reward I ve earned spending money in your store. Do you think I m going back now to buy anything? Not a chance . Screw you REI . I m going to buy stuff on line from Amazon . Better prices and I get to keep the rewards and spend em anytime I want.

Rewards point system feels like a SCAM