REIReviews of rei.com

I went into the store in Oxnard to return something and left with a whole trip planned out for my kid and I to Catalina Island thanks to Andres! He was patient, attentive, knowledgeable, and very kind. He went above and beyond to make sure all my questions were answered, provided me with specific transportation details, hiking trails, hotels, and more. His customer service was excellent and I will definitely come back because of that.

Do NOT trust! No easy return or refund options. Looks like a scam.

I ordered a jacket from REI 11 days ago and I still have not received it! Their tracking now says I will possibly receive it in another 7 days. 18 DAYS SHIPPING TIME, THAT IS RIDICULOUS??!!

I purchased (with my dividend) a Women's Rainier Long Line Rain Jacket, REI/Hydrowall branded in March 2024. I have only worn it about six times, twice in rather heavy rain. Both those times were within a week, and both times I got wet. I realize that I had owned the coat for two years, but since it clearly isn't waterproof I thought to return it. I took it to the Tukwila, WA store, where the clerk told me some new information that contradicts the instructions on the coat (which themselves are confusing). He said that the coat needs to be washed frequently to remain waterproof (conveniently every 5-7 wearings after I said I'd worn it six times). Also he said that my sweat made it wet inside despite that I was wearing fleece under it to prevent the clammy feeling. He also ignored that the pockets, which flap freely inside the coat, were wet. He additionally told me that after washing the coat I would have to apply a waterproof spray covering to maintain the waterproofing. The lining inside he said was entirely 100% waterproof, yet the pockets, which are made from that fabric, were wet. The washing instructions in the coat say this: "machine wash cold, do not use bleach or fabric softners, tumble dry, low iron, dry clean only" (what??!). I don't know how to follow those instructions, as well as the clerk's. I have always thought that REI was a step up from other outfitters, but whatever is going on there is no step up. I'm stuck with a rain coat that makes my clothing wet in the rain. Disappointed is an understatement. I doubt I'll shop REI in the future. Maggie Howard

REI Marlton staff with special thanks to Melissa for finding the 700c 45 Panaracer gravel king tires needed, she also assisted me with muc-off purchase Checkout lady reminded me of last day for 20% offer to Members. Thanks again REI Marlton staff see you guys soon

I receive my helmet with an issue on the package , and the delivery was late

It is very expensive and has limited inventory; you go in expecting a specific advertised offer, only to be told something completely different at the checkout. Then they call the manager over, but he couldn't care less and behaves disrespectfully—acting as if the customer doesn't matter at all. It is truly disappointing. The membership is utterly useless, as it yields no benefits whatsoever—neither in terms of perks, pricing, nor service. This was especially evident with the manager on duty this afternoon, March 14th; his lack of empathy and concern for the customer was absolutely appalling.

What i like more than the great selection of clothing and gear that REI offers, is that they actually practice their core values. From carefully sourcing which brands they will carry, to the environmental awareness put into the production of their own brand's products, all the way down to the small details like choosing to not offer bags at check out, REI is one of my primary go-to retailers for durable, reliable, and cutting edge clothing and equipment. The annual dividend is nice too!