REIReviews of rei.com

I made an order with a gift card I received from someone as a GIFT and added 30 dollars which Rei cancelled a few hours later without informing me; had I not checked the status of the order on my account. I contacted live support which confirmed the cancellation of my order and assured me that I will get refunded, after 10 days of no contact and receiving, no refund and no email confirmation from them confirming my refund, I sent an email to support, they urged me to call the international support line and the Bankcard Department regarding my refund which I did, or at least tried multiple times to reach out to, they put me on hold on for each of my trials with every disregard to international telephony costs. it's the 8th of july and I still haven't received any refund from YOU. today I contacted live support and was told that the gift card was fraudulent knowing that the person that gifted this card to me is a client of theirs, the support team told me that there is nothing they can do about my claim and that I should not shop from them. I told them to trace the gift card to the original owner and investigate with him, but I want my money back they proceeded to disconnect. I am trying to contact paypal to solve this issue because any communication with rei is failed. It's by far the worse experience I had with any retail online store and I have received multiple parcels coming from around the world. It just seems like their international services are a scam.

Ordered shoes in stock with 1 week ship date. After 1 week on my order page they now say 30 days ship date back ordered (no email from them; I checked on my order page this morning) They also put 3 holds on my cc. Probably will have to cancel. Bad company.

I had bought some Zero Trail sandals 9 months ago from the REI in San Antonio, TX, and tried to get a replacement because one of the straps had popped off. Well the employee at the check out counter said they would not take them back because they showed signs of being "worn". Wow! I told the brilliant clerk that they are trail sandals and of course they have been worn, but a strap popping off was not normal and they should be replaced. Unfortunately he did agree with me and would not replace my sandals. Not the customer service I expected, so I will not be renewing my COOP membership with REI.

Thick pretense. Ultra hype. Unknowledgeable staff, trained to only appear competent. So paranoid of lifters that coats actually strapped to racks, and warned by staff: don't forget to take off that hat you're just trying on for fit. No fitting rooms open and prohibited from trying on any clothes on the floor. And don't go near the shoe wall. Just keep selling mountain gear to folks who wear the stuff in the city.

I’ve been a REI customer for probably 15 years. They’ve historically had great service. I’m not sure what has happened, but it’s now terrible. Ordered something 2 wks ago. Got a confirmation right away stating that it would be here yesterday. Got another confirmation a week ago that it was on its way and would be here yesterday. Not here yesterday, not today, & It might be here Monday - who knows, my confirmation still says 7/2. I’ll have to start shopping at their competitors.

I have been customer for 9 years, ive never had problem with them. Been ordering all through pandemic and have had no problems.

I ordered a Garmin watch and bicycle bell for curbside pick-up at the flagship store in Seattle. The order was ready for pick-up quickly. The curbside pick-up was a bit slow and clunky. Hopefully they have improved that system. I also ordered a pair of running shoes for delivery. They arrive earlier than advertised.

Order I bike from REI online. Thinking ok I can wait a week. Well now that a week has come and gone I’m starting to rethink my decision this seems to be the only store in America who doesn’t have their online game on point. All I keep hearing from employees in store and customer service is a bunch of excuses which to me is unacceptable, if I am running a multimillion dollar business I’m going to make sure my customers are completely satisfied. If you are thinking of buying a bike or anything as a matter of fact think twice and give someone else your business