REIReviews of rei.com

The worst place in the world to buy from no customer service keeps saying coronavirus is the reason bull#$@% i buy from alot of stores online and not 1 is saying coronavirus is the problem but here coronavirus coronavirus coronavirus coronavirus coronavirus coronavirus coronavirus what the fck maybe its time to rethink REI maybe this isn't for you

So far very happy with products, customer service but as others have implied, chat is a waiting line, easier to call their 1-800 number. Bought a bike online during Covid and it arrived at store just a few days later. Couldn’t be happier with a Co-Op bike but after 10+ days and over 100 miles decided to return for a few reasons as the bike could not be improved where i wanted to improve it without hundreds of dollars worth of upgrades and the bar end shifters (had I known) where not in my groove. Returning the bike was no problem when I went to the store and ordered a replacement (different bike) right their in the spot. Only problem was the sales rep. put the order down as ship to address which is $75 and the bike was supposed to be ship to store. Got home later, logged in to sit and this is where I found this info. Called the store and a rep. apologized for the mess up and said they would credit the shipping and still ship the bike to me. COOL I thought but still wanted bike shipped to store and have their mechanics assemble. Every time I walk into my local store in Chandler Az, the employees are very helpful, very courteous, and very eager to help.

Ordered my son a pair of Van's slides and the quality is great at a reasonable rate. They arrived earlier then the expected date and I will definitely order from there again!!

NEVER AGAIN! REI lost my business when they became so greedy. You see, at one point this was a pretty decent company with good, quality products and most importantly customer service. Nowadays...well let me just say they have the worst customer service and products tend to break or be faulty. Their return process is far from easy and they try to cheat you any way they can. Their live chat is a joke..only going in circles with no kind of resolution ever..stating the obvious over and over..not sure why they are even employed to do what we can do on our computers. The company itself has just truly declined, mostly out of corporate greed and lack of care for its valuable customers that have been with them from the beginning. Lost my business. Oh and can we say a bit overpriced much.

This is the first time I have ever felt the need to write a review on a company. I needed to return an item I purchased online because it did not fit. I used the pre-paid shipping label provided by REI to return. The package was never scanned, presumably lost. I've contacted customer service twice about it and they keep giving me the run around. Return policy states they are not responsible for lost items. I explained I used THEIR label, and they told me there is nothing they can do. Suggested I take out a claim for $45 shorts with UPS instead of simply refunding. Clearly greedy and money hungry. This was my first and last time ordering from them.

They are possibly the worst company I have ever purchased products from... I purchased a bicycle on May 3rd and have been told for the last 3 weeks that the bike is "being built" or "waiting to be built"... for 3 weeks straight... it is going from one status to another with them saying "it will be shipped out this week"... Horrible service and expectations... How dare they come back to me with all these lies and use the pandemic as to why they are so late: "we are so busy and backed up as we have had many bike orders come in and we only have 3 centers open"... Uhmm helloooooo... management wake up?! Do you go to a restaurant, wait for 2 hours to get food they come back and say we are so busy we are not ready and you still say you're okay with that? get the hell out of here with that BS! Figure it out... if management can't then fire them... that's how it works... we are all managing working without losing rhythm and better yet your competition Amazon has not skipped a beat... all my stuff from Amazon arrived within 2 days that same week I ordered from REI... useless strategy... never will go back there again unless I have to return the rest of stuff as I'd rather take my business elsewhere!

ordered at the 24th of march. expected delivery was april 14. now it's may 14 and still not here. no tracking option as well. i talked with customer service via chat twice during that period and they said they would send me an email. they didn't both times. what a big waste of time and money.

Purchased new bike for $600 Co-op Cycles DRT 1.1 Bike, they came very fast during time of COVID19, the same day they came in we assembled them together and that's when pieces starting to break. as soon as we started securing the seat it snapped and broke. we called customer service and the first time was, we will get back to you... the 2nd call was send us an email the 3rd call was give us sometime to see what we can do the 4th time there is no way we can service that the 5th time we asked to return the bike and the answer was that we can not return a bike we purchased 2 days ago i tried posting my experience at REI.COM and seems they do not allow you to post review of their bad service , only good feedback will be posted