REIReviews of rei.com

One of my favorite stores. They have amazing bikes and camping gear and GoPros and other cool stuff. The clothes and shoes for outdoor sports are amazing. The only problem is they’re always out of stock. They have very limited sizing options and never buy the trail running shoes I want in my size. I don’t get why this is so hard to just carry the normal sizes. Jeez I just want to give you my hard earned money.

I ordered a pair of snowshoes and a set of poles online. My product was sent via OnTrac from their distribution center in Summner, Wa to my location about 35 mins away. REI told me my order was due to arrive on Dec 1st. The snowshoes arrived on the 6th. I got a text alert from OnTrac stating my poles were delivered on the 8th at 5pm. I was home and went to the door and there was no package or truck/car? I looked around and in the mailbox. OnTrac has one phone number and there is no option to speak with a human. I called REI and now I have to wait 48 hours to see if it magically appears before I can get a replacement sent to the store. This is such BS. Not ordering anything from REI again.

I’m deaf. Walked in with my mask under my nose because I was wearing my kids and it didn’t quite fit right. Apparently I had been told 3 times to adjust my mask and I tried to explain myself but no one understood sign language. They forced me to go. I just wanted to get Christmas gifts for my kids. Anywho just dissapointed.

Way over priced! Why waste your money here when you can get good quality clothing that you need at Cabela, Sportsman or the other outdoor store which this site finds offensive....D **ks for half the price. So tired of REI pretending like they are 'top notch' in the outdoor clothing department... NOT! Just the most expensive!

Touting the Head Kore ski with the Attack binding. Fun ski and a great ski for skiers looking for an all mountain ski. Quick edge to edge on the groom and very responsive in the deep. One of the lightest ski binding combination on the market. Add the lightness with Head technology and you have a ski in the quiver to go skiing with Larry Fale White Pass Learning Center

Ordered an e-gift card for my husband’s birthday. He never received it so I called them to find out why and it turns out they sent it to the wrong email. They said they would fix it and resend it. He still never received it and when I called them again the guy in the phone right away had a bad attitude and said, “Well it shows it was sent on our end.” And I explained but he didn’t receive it. It’s not in his inbox, junk or deleted folder. Can you resend it? Customer service said no and kept repeating on their end it shows it was sent. I said what other solution do we have to resolve this? The customer service rep said we would need to call our email provider to find out why we never received it! I finally asked to speak to a supervisor and the guy finally returned to say they could resend the email to my email address. Why did that need to take 20 minutes and for it to escalate to me requesting a supervisor, in order for a “customer service” rep to finally offer a solution?!? This is the last time I’ll ever buy an e gift card through them.

REI Bike Dept. has an over standard job and services. Staffs at SF REI (Brannan Street) are very helpful, good knowledge about their material. Specially a staff member name: Max. He goes out of his way to help me. I very appreciate it. Angela.

My goto store for anything outdoors. Everyone I've ever interacted with stores even in different states (California, Washington) are always very knowledgeable and are adventurers themselves, able to give expert advice on gear and recommendations for whatever activity you have in mind. Returns are always very easy, prices along with member dividends are unbeatable. If REI carries it I almost implicitly trust the product/brand. Their classes are also run by experts and you can learn a lot just about everything - everything from earthquake preparedness to backpacking gear. Also really appreciated how the management made sure to take paycuts in the recent COVID crisis to make sure their employees are still working - that is dedication. Will be a customer for many years to come.