REIReviews of rei.com

While estimated delivery is just that, how can you get it so wrong and not know when it will arrive. Customer service soooo rude. Very Condescending attitude. I have spent a lot of money at this store. where do they get the people from that work there, Chicago?

The online shop is a waste of time. Spend an hr of time, just to get to the check out and then told at the end we are out of stock on both them items on sale. Waste of time.

Went to the R.E.I. to use my Member rewards. Closest is the Littleton CO store. It was during their big sale just this past weekend. Walked the entire store. Where were the clothes for regular mountain campers? There is a pride dept, a line called Outdoor Afro and lots of impressive designer clothes made with wispy synthetic fabrics. Everything is so over designed and brightly colored, it would scare the wild critters. It's as if they forgot to bring any of the plain sturdy outdoor stuff. I was shopping for functional straight outdoors-man ladies clothes. I didn't find any, they have no real back country clothes. Just flashy city wanna be looking good faux hiking clothes covered with rainbows. Thinking they've joined Clown world with Dylan over at Bud. R.E.I., have a look-see at Budweiser's sales/stock and look what sick tuck-able clothing lines Target is suddenly hiding asap right now. I've always shopped R.E.I. first for my gear but this is too flippin' weird. Look fools, I already gave y'all a pass for being insulting about forcing the public to be jabbed to enter during the faux covid ride. But today the WEF powers that run this company is obviously willing to let it self-destruct to run it's social agenda. R.E.I., bye, Army Surplus fixed me up just dandy. And the sales folks at the surplus are not stuck up like yours are. Wake up don't be woke.

Love my geyser shower

I like to try on shoes before I buy them. Twice in the last month. I traveled to REI to try on shoes and they don’t have in stock the size I need. I wear a fairly normal size 9 1/2 women’s. The shoe sales area does not have enough staff, so I have to wait 10 minutes to get their attention in order to find out that they don’t have the size I need. I would like to recommend to REI that they keep at least one of each size available so I can try them on, see if they fit, and then order them if necessary. With the current system, I have no way of knowing if the shoes fit.

Once again, the REI store in West County St Louis is the ABSOLUTE BEST BIKE SHOP IN THE ENTIRE AREA!!! Mike quickly diagnosed my tire issue, recommended action and rotated the tires. Always friendly, professional, experienced and excellent customer service from beginning to conclusion...Susie's shop (she's the manager) is THE PLACE TO GO for all your bike fixes, tune-ups and bike accessories.

I purchased a rain coat from REI which was Scheduled to be delivered in 3 days. The delivery continues to be delayed every time I check the tracking. It has now been over 10 days. They need to use a better delivery service like UPS or FEDEX, NOT Better Trucks. It may be a cheaper delivery service, but they are losing customers like myself.

I was always a big fan of REI and purchased their products several times due to their lifetime warranty. I never did have to tester warranty, but finally got a defective product from their company. Just so people are aware they do not have a lifetime warranty and they do not back their products, they have a limited lifetime warranty that apparently covers everything except zippers, which is where most of your factory defect will happen anyway, way to cover your own backs … you should not offer a lifetime warranty. If you’re not going to honor it, and if you’re zippers are not covered, you should make it very clear on the lifetime warranty that zippers are not covered.