REIReviews of rei.com

I've been a customer and member of REI for about 5 years now. I love the peace of mind that their free return policy provides. When you buy costly hiking or climbing shoes, it might not be apparent immediately that they aren't the right fit for you. With REI, however, you can bring them back and get what you need. Also, be sure to visit their "used gear" section. I've found a few items there for a fraction of their normal price.

Zero!!! Terrible liberal service!!

I would not recommend buying a boat through REI. If you do, make sure you make them unpack it completely in the store (removing the protective net and all). Know that when you sign that you accept responsibility while paddling, you are signing that if there is any damage once you leave the store, you are responsible. If you don't make them unpack at the store, I would recommend you unpack right away and take pictures while unpacking and then take the kayak back to them so they can inspect it. They insist that the box was not damaged and so it was not possible. Well, I know what I saw when I unpacked it. This is not my first kayak and I know it was not damaged during transportation to my house. So, it had to be damaged between unpacking it from the box to the delivery to my car. No acceptance. Ultimately, I can live with a scratch on top of the kayak and I bought the replacement of the cover for the hatch through Eddyline directly. I bought a $3,300 kayak and I don't want to have to have stress for a $100 replacement part. If they would have had some recognition that something must have happened at the store, even if they cannot do anything about it at this time, I would have been OK. But no, no recognition or apology at all. Just the opposite. The manager was a little bit better but still no apology at all this happened. I hope they review their procedures for future and ensure the product is OK when delivered to the car. I have worked a lot with other departments at REI and I extensively recommend them. I will stay away from boats in future.

What a terrible service. Ordered a JetBoil Micromo (A274352998). Even paying the order was a special quest with NUMBER of chats with agents. Eventually, the order was paid, and shipment was scheduled to 06/20/23. What am I seeing? Money is back to my card, order is in "backordered" state... Wait, what? I have literally a number of contacts with their agents, saying everything is fine, order will be shipped, wait for a schedule. What a joke...

I got some used ski goggles at REI which is a great service they offer! Great for the environment to re-cycle used products and great for customers looking for a bargain. The staff were very helpful, the only issues I have are it’s expensive

I enjoyed shopping at REI 380 Powerhouse Dr Bend Or 97702. I found several item I needed for a bike trip I am taking in September. When I checked out however, Debbie asked me to buy a membership. I told her we have our membership under my husband’s name and that we are happy with having it under his name. She immediately became very short and said the discount was only eligible for one of our four items. She pushed our purchases at us in a pile, I paused waiting for her to bag them. My husband said “can we have a bag”? She acted like it was an imposition…not a friendly person for retail sales. My receipt says S-96 R-22 T-7422

Terrible place to work and shop. Great place to get outdoor gear...but honestly go to a local shop/rock gym/any other outdoor gear place instead to support them. Not a company that plays favorites and straight up lies to their employees.

If you miss the deadline of taking a discount by less than 24 hours, they will NOT honor the discount. Poor customer service in my opinion. Manager (Renee) was asked if they could do anything to help us out, and all we got was “sorry”.