REIReviews of rei.com

There are only a few companies that distinguish themselves by providing extraordinary customer care. REI used to be one of those companies - until it resorted to charging its members abusive fees. I purchased an item using the sizing chart provided by REI. When the product arrived it was too big. REI charged me $5.99 to return the item. There goes any savings by purchasing online from REI. I won't be needing my membership. Another formerly well-respected company bites the dust.

They will not honor their written one year warranty. I bought shoes that I only used lightly. They began falling apart at 6 months and were jabbing me after 8 months. But was told that's how long they're supposed to last. What???

While the people were very knowledgeable & accommodating, & selection was good, the EXTREMELY aggressive promotion of the membership will make me NEVER shop there again! 1 & DONE!

Got the membership to save on some yeti products. Ordered online for in store pickup, they cancelled my order without any notification or reasoning. Checked it again online, still says it has stock. Seems like they want you to pay for a membership but are deceiving about availability. Also horrible and incompetent customer service that is compartmentalized in a way that they literally cannot even tell you what happened - other “jurisdiction” I guess … not helpful at all (they then had the genius idea that they could now send me a cancellation email - after I complained I didn’t receive one… how on earth would that help me now and after I figured out by myself that you cancelled it???) great problem solving you absolute geniuses, guess you didn’t hire on the upper spectrum of the IQ bellcurve…. What a crappy business practice.

Ordered a pair of hiking boots online to be picked up at my local REI store. The website said the boots were in stock and I would be notified when they were ready to be picked up. Not only were they on sale but I also had $50 rewards to use. I later received an email stating my order was cancelled because they were not in stock. I called customer service who then told me I could have them shipped to my house but I would not be able to use my reward cash and that the rewards would be sent to me as a check for future use. I had to purchase the boots full price. I think they purposely set up their website showing full stock but use it as a bait and switch so customers have to pay full price.

Ordered a pair of shoes on March 31. Came 2 days later. Returned them 2 days later. They said they received 1.5 weeks later. Refund was FINALLY ISSUED (still haven't received in bank yet) on May 13. They refunded all but the $10 shipping fee...after waiting that long. Do the math. I will never order from REI again. Besides that, they're extremely overpriced. You don't belong in Montana.

This company and platform was horrible to work with. The platform has countless bugs that causes countless repeat messages to the same customers and they charge you each time even tho it’s a platform error. 0 refund policy for anything even tho their platform doesn’t perform as promised. Their customer service is rude and blames their problems on 3rd party company twilio. They’re another company passing the bill for their problems onto their own partners. Then they suspend your account for messaging too many people after they give you a 5000 sms daily limit. They’ll ask you to make a new account so they can get another signup fee from you instead of fixing your account.

If I could give it zero stars I would. This corp is more interested in nabbing your $30 membership than anything else They are over priced, and they never have stock I went to buy sneakers the salesman was hellbent on selling me a membership more so than helping me buy sneakers. I’m sure they get stars in their crowns for selling as many as they can. It’s gets you nothing but EMPTY PROMISES I was promised $30 bonus card to be used whenever I wanted. Yes I said WHENEVER. Apparently they expire! N for what reason would they expire? If u are sucked into giving them an extra 30 bucks on top of your order? I will tell u. So u forget that u were never told they have an expiration date. Even the cashier rude n emotionless did not tell me. DONT WASTE YOUR MONEY at this ugly dark n cold feeling store. I asked management for exception since I was not told plus it’s a week or two expired NO was the answer cold n harsh just like the environment inside the store. So buyer beware.