REIReviews of rei.com

I ordered from them. The order got lost thanks to USPS. I contacted them and they told me they would send me a replacement that ships in 5 to 7 days. Nevermind that it had already been nearly two weeks since the order was placed. I called to try to speak to someone about expediting the replacement. Was on hold for over 10 minutes and got cut off two seconds after she answered. I finally responded to the email and asked for a refund. They told me I had to wait 2 weeks for it. Then I recalled my first experience there, when a bunch of their employees in Corte Medera were talking about how horrible it is to work there while the store was packed with people. I joined their co-op program because they had some promotion where it mathetmatically made sense at the time but every time I have ordered from them, it has been a bad experience. Try Sports Basement. They have way better service. And you can actually get a human on the phone in a reasonable amount of time.

Greedy company that abuses their workers Rights. UNION!!! UNION!!!!

Absolutely terrible customer service! I went into the store and found the water shoes I wanted but they did not have my size. Buy the membership, then order online. I did. REI said my shoes would be here in 3 days, they shipped my shoes and they were due in 3 days 6 days later no clue where they are and the shipping company says they never got the package. REI is like oh I can get another pair out and they will be there next week. Next week I am on my cruise that does not help me. Shop somewhere more reputable.

Yea, this company has lost touch with their costomer service. Very disappointing with their products and employees. I bought a 150 dollar pair of shoes that blew out in 3 weeks. They refused to help in any way. Would not even help me get in touch with the manufacturer. I did the REI email servay they sent next day. I told them about my negative experience. It said a representative would contact me with in 48 hours. They never did. To bad for them my family has had a membershit for close to 30 years. Just for clarity. This is the only time I've tried to return something from them.

I’m surprised by the reviews that say they refused to honor a return policy. I received a very used coat. It was listed as new. I believed I was buying a new product. REI confirmed it was “new”…..The coat had medication, receipts, hairbands in the pockets and stains all over it. No tags were attached to it. When I called the company, they told me it was their policy to accept things, even if they had been worn and then to resell them. They apologize for not checking the pockets better before mailing it out. They did not apologize for the fact that it was clearly used. Not to mention the safety issue of unmarked pills in the pockets that had disintegrated everywhere..

Same as most of the reviews here for customer service: fuggeddabouddit. Took in a pair of socks that should absolutly not have failed no longer than I've had them and no more than I've worn them. Conveniently "...just ourside our window for replacement or credit..." Yeah ... right. DONE with REI!

Amazon = Free Returns REI = $5.99 Amazon = Returns Credited Within Hours REI = Returns Credited (hopefully) 2 Weeks Later Amazon = Return UPS, Whole Fds, Khols REI = Post Office Amazon = No box needed REI = Box, Tape, Print, Label Yourself

Do not buy from these guys. They take forever to ship a simple item. Ordered my item on the 3/5. It is now 3/11 with still no shipping confirmation. Garbage company.