REIReviews of rei.com

I had a gift card for REI. Upon entering the store, I did not see any associates to ask for help. I was interested in women's jogging pants, specifically Vuori brand. I wandered the store and finally found them. They were $94.00. On their website, the sale price was listed at $74.93. I took 2 sizes in 2 colors to the fitting room. And 2 sizes in 2 colors of Pagoda pants. The doors were locked and nobody was in them. I had to search for someone to unlock the door. I had 8 items and I was told I couldn't take more that 4 items. I tried on the 4 pairs of pants and then wanted to try on the other 4 pairs. I exited the dressing room door to get the other pants and the door closed automatically and I was locked out!! My purse, phone and clothes were in the locked dressing room!! I had to search down an associate to re-open my door. Just to make note, the tags on all the REI clothing have the price written in very tiny print almost to small to see!! I found the pants I wanted and took them to the front desk. They rang up at the regular $94.00 price. I showed the associate the price on their website for the exact same pants. He said they were probably last years model and the ones in the store were not on sale. He then wanted my phone number so he could look up my membership. I don't have a membership. And I told him this. He seemed confused and even though I had a barcode on the plastic gift certificate, he had trouble ringing up my purchase. I asked him if any money was still left on the gift card. He seemed confused again and it took him several minutes to figure I had spent exactly what was on the gift card. I did not know they don't provide bags for your purchase. I had to walk out with the pants in my hands. I kind of felt like an associate would see me and think I was stealing the merchandise. Overall, the customer service is very poor, the prices are very high for items that would cost half the price at many sporting stores. I will not go there again.

I experienced poor customer service in the footwear department located at 9901 N Capitol of Texas. An employee decided to assist another customer instead of helping me, even though I had been standing there for several minutes. This was witnessed by two other Black customers. It was evident that the employee saw me waiting but still chose not to assist me.

Customer service cannot provide any real answers, I ordered over $1,000 worth of product and it was stuck in a processing status for over a week. Never got it. Not only that but they sponsor bullies on Instagram. I was following a lady they sponsor and noticed she bullied people in her comments and encouraged others her bully people for her.

Visiting from Canada to Fort Worth; second visit to the store; twice encountered staff - both times they were confrontationally rude and overbearing - particularly the guy with the long hair in the bike shop who, best I can say, was an overbearing 'friendly' fascist - a weak character bent on being in control and a shame to what is usually very polite friendly Texas. He talks like a freak who needs control and is so deep in his fragile ego that customers do not matter - they must (according to his attitude) obey him as he talks down to you and repeats his commands in a snarky condescending tone - to the extent that I a 72 year old had to remind him that I heard him the first time to which he glared at me - his ego clearly offended. Net outcome - I will buy the bike for my grandson elsewhere and never return to this store, where, incidentally I previously had a good encounter and spent close to $1000.

I ordered a water bottle online from REI at the beginning of the month of August. It was expected to be delivered within a week. I received an email stating that I would recieve a tracking number. It is now September 9th and I have yet to receive a tracking number. I reached out after about two weeks of no update on the order to find out that the water bottle I ordered was on back order. NEVER was I informed of the delay. If I had not reached out I wouldn't have been informed that there were complications in my order. I was then informed that the new expected arrival date was going to be on the 9th of September. I still have never received a tracking update and since the date passed of its expected arrival (a month after original order date), I decided to reach out once more to see what the update was. To find out the water bottles are STILL ON BACKORDER. I was never informed of these complication at any time without reaching out to REI first. This is EXTREMELY frustrating because this was going to be a gift and I had told them that there were complications and to expect it at the latest on the 9th only to find out that there have been MORE complications. I am very disappointed that this company did not take initiative to own up to the back order and inform me of the delayed arrival date. Would not recommend their online shopping experience to anyone due to lack of communication.

Awful company. don't waste your money with these clowns.

DO NOT use REI experiences!!! I purchased a bike riding class for my grandson. He woke up at 3 am the morning of the experience throwing up. They will not reschedule- in fact they hung up on me. I guess we should have brought him sick. REI doesn’t believe in staying home when you are sick. Do their employees have to come to work sick???

Had a good experience with this business, reasonable prices and the support staff is quite helpful in picking out items you need.