REIReviews of rei.com

Bought a brand new Jones board from REI that blew out its side wall on the 4th ride without any significant impact. REI is an authorized dealer for jones but refused to get me in touch with them even though that is the only way to address what I felt was a defective board. Most frustrating experience of my life!

REI used to be a great place to purchase high end equipment. You also paid a high end price, but you used to get what you paid for. They used to stand by their products no matter what. Now if you're even a little out of warranty you are SOL. The associates are smug and think highly of themselves. It's really too bad. REI used to be a great place to get great equipment. From now on Columbia will get my business.

Rei has terrible customer service. I have been to both of the SLC stores asking about bike racks. I received such a blah attitude from both associates. Scheels now gets my business. They are polite and engaged and clearly want to make the sale. See ya later REI!

I ordered Tidle Longline hooded puffer coat £39.99 in November. I emailed in December l got a reply tosay my item was on the way. I emailed in January and got a reply they will refund my money. I emailed again week ago, no reply. This website is a scam! I do not recommend and l repeat l do not recoment!

I had contacted company for a manufacturing idea & received a generic response. Frustrating when an individual tries to make a better product design & companies "blow you off"

REI refuses to honor their one year return policy even though that’s what they push you every time you go to their store to become a member because you get a 1-return policy. I bought two high-end shorts but the size was too small. I was deployed and when I came back, I tried to return it and they refused to accept it even though it’s only worn once. They said it’s been six months and they wouldn’t take it back. Sorry I was deployed for work and the size is too small! It looks like REI is going out of business as they are laying off their employees and they’re refusing to honor what they promote as a one-year 365 day moneyback guarantee. I shop at REI and paid them three times the price of something that I can buy on Amazon is to know that I can get a one year return policy, and they’re not gonna be the honor their return policy anymore. I’ll just shop on Amazon and save money versus giving REI the money 3x more

The only reason I gave 1 star is because there isn’t a “no star” option. REI charges a return shipping fee for items ordered that do not fit right. Any company needs to realize with shoe sizing, it’s not an exact. Offer free returns on exchanges of the same style or at least 1 free return. REI doesn’t offer this. Essentially, it’s $5.99 to try on their shoes based on described sizing if you have to return them. It’s a risk, buy from someone who will back their product and take care of their customers.

Great in person and online. I'm not super outdoorsy, although I usually train for at least a couple of half marathons each year, and occasionally go hiking. I've found high-quality merchandise here every time, and often at sale prices lower than what I can find elsewhere. I recently found a pair of shoes I'd been considering on clearance, and they arrived right on time and in perfect condition.