rehabstoreReviews of rehab-store.com

It all went smoothly, and that's great. Also, you had exactly what I needed.

IT was easy to shop and get the item I wanted

Your website is a little clunky and you offered me 10% off my first order and the code that you provided did not work. It said that the items that I was purchasing did not meet criteria. Either give a discount or don't but do not say there is a special offer and then don't honor it.

it was easy to find what I needed, and check out.

I ordered a brace for my left thumb's basal joint arthritis on 6/16/2025. I immediately received a confirmation email from "REHAB STORE", which said that they would send a confirmation when my order ships. Ten days later, after notreceiving any email and really needing the brace urgently for my pain, I attempted to call the business. I was on hold for over 20 minutes with no hold message, and finally used the chat feature to contact the business. Someone in India answered and told me that I would receive a shipping confirmation in 2-3 days. That never happened. At this point I ordered the item from a more reputable company and received it within a few days. On July 10th I filed a dispute with PayPal. They temporarily credited my account for the $99 cost of the brace while seeking information from REHAB STORE. PayPal said the store had 10 days to respond. On the 10th day, PayPal, not REHAB STORE, sent me a tracking number for the item, which was delivered 2 days later. PayPal subsequently debited the $99 from my account. I never ever received any communication from REHAB STORE after the first order confirmation, and I suspect that they only finally shipped the package because they didn't want to damage their reputation with PayPal. The company has nonexistent customer service even if you manage with great difficulty to get through via phone or chat. They will just tell you to wait, but nothing will happen. I would like a full refund from the company for all the wasted time and energy and weeks going withoutthe brace. I am happy to return the brace that they finally sent, since I never used it. But they have not sent me a return shipping label even though I requested one days ago when I finally got through on the phone. They gave the ridiculous, "You'll receive an email with a shipping label in 3-5 days". That is absurd since any other company would send a return label within minutes. Do not buy from REHAB STORE!!!

Got exactly what I needed and promptly delivered. Being unfamiliar with the item, the description was very helpful. Prompt service and good quality product. Thanks

Quick shipment and great product

I ordered a Breg ice machine cooling wrap, they said they tried several times to reach me (no), that it required a prescription (it doesn't) and finally said it was of stock. They never issued a refund even after several attempts to get the credit. Finally I went through my CC company. I'd say a "fly by night" reseller.