rehabstoreReviews of rehab-store.com

Placing the order was easy, but I found out the hard way, that they don't accept returns. I purchased a Serola Sacroiliac Belt. It wasn't what was needed. I didn't open it and I thought returning it wouldn't be a problem. The woman I spoke to on the phone said that item is not eligible for return even if it is not opened. Lesson learned. Amazon has the best customer service. If the item you want is available on Amazon, it is far better to order there.

I was unable to retrieve my password. The site kept changing .com to coN. The site was slow and difficult to use. I almost gave up!

Could not locate or create an account or locate a prior one. There was a problem proving I am human. Pictures were murky. Info. was automatically erased. Prices were high and could not use coupon code. Items would not easily go into cart. Finally logged in with google. I don't like using these invasive websites. I had an account at one time, but I was not recognized. The products are good. The website is something else. i

Why no information on what "Small" means or what "Large" means? Measurements or weight or some other indication would greatly help.

You offered a 15% discount for providing my email address, but you didn’t give me a way to apply it. The shipping charge is unreasonable.

I should have read these reviews before I placed my order. I placed my order and received an order confirmation, but over a week later had not received a shipping notice or any other communication. I called customer service and was told there was a delay, but the agent could not give me a shipping timeline. I requested the order be cancelled at that point and I received a cancellation confirmation email, stating the refund would be processed in 3-5 business days. After about 8 business days I had to reach out again, and at that point received another message with the same 3-5 time frame for refund. Thankfully this time it is processing. In the meantime I ordered the same thumb brace from Amazon and received it the next day.

As a first time customer, I was promised %15 off on my first order, but at checkout the code generated only 15.00 deduction. Bait and switch

took over 30 minutes to figure out how to order for the right hand. also there isn't anything stating return policy since i do not know if these will fit both hands/arm/wrist since ordering for my sister who is bedbound with late stage multiple sclerosis and is on feeding tube, suprapubic catheter. I need to be able to put on her hands/arm wrist to stop contractures from getting worse like claws, need this device to be able to flatten her fingers and keep wrist straight