Regal CinemasReviews of regmovies.com

FIrst off, I would like to mention that I have went to regal for decades. They always have great movie theatres. And event though they are the more expensive one, I always choose them because of the experience. Well the past month, I have not had the greatest experience. This company just wants to take your money and not care about the customer at all. I wrote in about a complaint with signing up for a subscription. They replied and disregarding the whole email that I had sent. I signed up with a gift card and they charged my debit card anyways. This is one of the reasons that I do not give out my debit card information to just anyone because companies just like REGAL will misuse the information. Upon checkout, there was button to click to use the gift card. (which idk why there has to be a button anyways because thats the method that I am using. It also required a debit card to start the subscription, so I entered mine. All low and behold the company charged my debit card. I simply asked for a refund and they ignore my issue and just told me that I was stuck with the subscription. At this point, I do not trust my money information with them. They are crooks and do not care about the customer. You can't get anyone over the phone because they would rather hide behind emails and just send pre written messages. If they were actually smart about it, they could have ACTUALLY listened to my issue and offered a solution. Then I would have had the subscription for a long time. But people will always block their own blessings. Still not have had a refund and will no longer visit this establishment. If someone mentions this company, I would be so inclined to tell them they should probably go to another theater.

Found out a friend of mine overexaggerated and partially lied about an employee to HR just to get them fired. In the process of that confession, I also found out said "friend" was going after a "crippled" employee as my "friend" called him, to try and get him fired. Found out recently through other research that the employee that was fired has a documented disability. Its good to know Regal cares more about money in their pockets to protect "Karens" and false accusations than supporting an employee of theirs with a documented disability. Shame on Regal. All my friends and family will be going to other cinemas that are NOT owned by Regal since I've seen how they treat their employees who work hard for them. Update— regal is still in the Karen’s side. I can’t support a company who does this to their employees

Moneysah in concessions at the regal royal palm location deserves a standing ovation! She went above and beyond to make my experience memorable. Very polite, explained the benefits of joining the regal club and provided top notch hospitality!!! Thank you again for going above and beyond during my visit!

RPX was no different than regular standard screen, & the price is outrageous expensive. This was my 1st time watching it. Not fan of it, disappointed.

Have charged my credit card for 2 years un-authorized. They were told to stop 1 year ago when i noticed it....they didn't. Just keep charging my card.

I love the Unlimited plan and the features. I do not love the fact that you can't remove payment methods and need to reach out to Customer Service in order to have the subscription cancelled. They are stealing $ from customers by making it IMPOSSIBLE to remove a CC or cancelling the subscription on our own. It is set up to keep you locked in the subscription unless you email customer service. Regal Customer Service wrote me this response: "Thank you for taking the time to contact our office. Please be informed that it is only the customer service that have access to cancel a membership and again according to the Terms and Conditions of Unlimited plan". Give customers the ability to cancel their subscription on their own!

My daughter and I were placing our order, which were a medium frozen cherry drink, medium mountain dew, small popcorn, and one hot dog. The young lady that was helping me failed to look at all the machines for these items prior to placing the order. I made different compromises to make things go quicker for other customers. Sergio was sent to get the manager for my refund, momentarily Sergio came back in a rage. He returned to make the hot dog because the young lady that was helping me said she didn’t know how to make a hot dog, I asked her “You do know how to put a hot dog on a bun, she replied with no, I don’t know how make it, Sergio picked up the bun and just went into s tantrum, Sergio Tantum: Repeating over above out loud for kids and every to hear he didn’t care Sergio said: Quote I need to get the f--k out of this place, : end quote. At that time, he turned his rage toward me when I was getting my order together with the young lady that was helping me. Then he starts to yell at me to get out, leave, over and over then threaten to call the police on me, when the manager arrived Sergio approached yelling he needs to get his ass out of he out loud to the manager when he was asking what the issue, he lost control to the point the manager had to send him to the back because he was unstable and unprofessional.

Bought 3 tickets for 15 a piece through an app for 12:15 showing. Fifteen min before the movie saw almost all commercials, not what I signed up for. At 12:15 thought I was going to see the movie...almost all advertisements for 25 more minutes...what is wrong with you people??? Did you know I wanted to see a movie that I paid for??? Will be passing on future movies till they come out of theaters. What a joke!!