Regions BankReviews of regions.com

If zero stars were available I would pick that! I have been a customer since before Regions took over and it was Amsouth. In other words, way too long!!! After 20 plus years they do not recognize me as a customer. Maybe because they can't keep employees... My account was overdrawn today because the same check was run through TWICE. Did Regions catch this mistake? Of course not. That would require someone actually doing their job. I was informed that I had until 8:00 pm to fix my account and bring it out of the negative. I used my time and gas to go to the bank to alert them to the problem. Are the going to fix this mistake by 8:00 pm this evening? Of course not! They have days to correct their incompetence. They expect more from the customers than do they do of themselves as a business. You can bank with them your whole life and they do not know or care who you are. Don't waste your time dealing with these incompetent nincampoops. A credit union is the way to go. Believe me when I say there is ABSOLUTELY a reason why they have so many one star reviews!!! Terrible bank with terrible customer service!

Provided miss information. Requested to close account. Seems like a simple request. They stated unable to close with pending transactions. This was on a Friday. Stated ok will be back on Monday. They stated these will process tonight and you will be able to return Saturday to close the account. I returned on Monday to give ample time. They stated they could not close with the pending charge. They stated they did not have any control on the when the transactions process. So why did they set the expectation to return on Saturday? Why did they tell me it would process Friday night? Provided with inaccurate information. Which was the exact reason I was closing the account since similar situations have occurred in the past. their staff in not knowledgeable in their product.

I was in a time crunch and had to get a large amount of money to my mortgage company in one day. Since it was Friday night I figured I had only one option: Bill Paying. It took me several days to get in touch Mortgage Company and find out they had not received the check, so I went to a Regions Bank. I got help from a very nice young lady. After about 10-15 minutes of typing away on her computer and getting help from another employee, she said they never sent the check because of an error in the IP address. This made no sense it wasn’t being sent electronically. When I asked why they hadn’t notified me, she said she didn’t know. This was a lot of money to me and they left me hanging for almost a week. How Regions can stop a Bill Paying check and not notify me is very troubling. So long Regions Bank.

Please do not use any of their financial advisors! Do not throw -away your hard earned money. I was misguided, misinformed, and definitely mislead! I met someone who fortunately made me money! He went with me and the Regions financial advisor couldn't even answer his questions.

No tech support at all. The people you can talk to are totally useless beyond resetting passwords. When they figure out they can't fix a problem, they have no real technicians they can get on the line to help. All they can do is make a ticket which someone might look at in 4 or 5 days. On the plus side the people in the branch are nice.

I owed zero balance on my heloc, never used it for three years. Paid my house off and bought my own insurance. Regions went behind my back, and charged me $2300 for flood insurance. I could understand if I owed a balance but the property alone is worth more than$35000... so what were they protecting. It was just a reason for them to charge my card and make money. You have to authorize your wife to use your card, but Regions can steal all day. Kicker is, home insurance for everything through my agent is $3000... so why was flood $2300.... because Regions owns the insurance company.

I paid my Regions credit card bill with the Regions online checking function and they admit to mailing the check on Feb 26 to the Regions Credit Card facility. On Mar 1, the check posted. On March 12th, the credit card department said they never received payment and charged a late fee. They refuse to remove the fee saying they're not responsible for lost mail.

Will not bank with Regions again! My Regions account is essentially me having to have ten transactions per cycle & I shouldn’t be charged. Still somehow I’m being charged a monthly fee each month. Lastly, to top it off I called support today to get some clarity & the representative was rude AF!