Regions BankReviews of regions.com

I cannot say enough wonderful things about my experience with Regions Bank, and especially Mareim Toma, Sr. Consumer Relationship Banker at Alafaya Woods in Oviedo. I had recently been denied when trying to add my name to my husband’s account at another bank, even though he had been banking with them for many years. It was frustrating and honestly a little embarrassing. I needed a bank statement in my name, so I searched for a bank that could help me and found Regions. I called the branch nearest me, and thankfully Mareim answered. From the very first phone call, she was incredibly kind, warm and reassuring. She told me to come in and that she would personally help me. I did, and I was approved for a standard checking account. What impressed me most, though, wasn’t simply being approved. It was how I was treated. Mareim never once made me feel embarrassed or judged. She was patient, compassionate and genuinely happy to help. She even sat with me and walked me through setting up my online banking before I left. I walked into Regions feeling nervous and walked out feeling incredibly grateful.Mareim is one of those rare people who reminds you how much kindness matters. As a Christian myself, I especially appreciated meeting such a kind and compassionate Christian lady. My husband will now be opening an account with Regions as well and transferring his direct deposit. Regions currently has some very attractive incentives for opening an account and setting up direct deposit, which is certainly a nice bonus—but that is NOT why we are recommending them. The service is. When someone treats you with dignity, patience and genuine kindness when you’re already feeling vulnerable, you remember it. Thank you, Mareim Toma. You are an absolute blessing, and Regions Bank is very fortunate to have you.

Wow this bank is trash. I’ve had the same problems with my money disappeared from my account as some fee. The terms and conditions are meant to screw the customer.

I recently gotten off the phone with a regions manager who could careless about my problem... it's sad you have to leave a bank after 10 years due to poor customer service

I have had an extremely frustrating experience with Regions Bank regarding lender-placed flood insurance on my mortgage. My original lender closed my loan with a flood determination showing my property in Zone X with no federal flood insurance requirement. After the loan was transferred to Regions, Regions obtained a different determination, classified the property as Zone A, and placed a flood insurance policy on my loan costing approximately **$3,771 per year**, significantly increasing my monthly mortgage payment. I repeatedly contacted Regions, provided the original flood determination, and then spent additional time obtaining FEMA and builder documentation showing that the flood information being relied upon required further review. Instead of Regions resolving the discrepancy directly, I spent weeks chasing documents and repeatedly following up. Eventually, Regions told me in writing that the lender-placed insurance had been **canceled effective August 20, 2026**. Despite that, the policy is still showing as active and the matter is still not resolved. At this point, I feel like I am being given the runaround. I keep receiving partial answers and having to follow up again on an issue I was already told had been corrected. Mistakes can happen. My issue is how poorly this has been handled. This has affected my mortgage payment, my escrow account, and required a significant amount of unnecessary time and effort on my part. I would strongly encourage anyone whose mortgage is serviced by Regions to carefully review lender-placed insurance charges and flood determinations rather than assuming they are correct.

I recommend people to contract monkey pox before banking with Regions. Customer service is abysmal. You will spend at least two hours to resolve a simple issue and even then it is highly likely it will not be resolved.

Worst customer service ever. Deposits slow to be credited to account. Incompetent, callous agents that provide nothing more than generic responses to genuine concerns. I have had to use the dispute process several times and each time it has become a bigger hassle, adding further frustration and inconvenience to an already stressful situation. They will take DAYS to reach a decision and return your money, if at all, despite the fact that you have provided adequate evidence. All while continuing to charge you overdraft fees. Like others have said, Regions offers NO provisional credit to your account while the investigation is ongoing. Most other banks do. Can we still call it a joke if no one laughs? Im done with this bank as soon as I can bring my account balance to zero. 10/10 would NOT recommend this financial institution.

They are always getting something wrong. It’s ridiculous, I cashed a check from one of my business and told the teller to deposit it into my other business account. She put it back into the same account I cashed it from. Now I don’t have access to that money at night when I needed to pay a large business expense before midnight.

Stay the h*ll away from this greedy, money hungry, conning, scamming, broke, I needed the money, low down, good for nothing 'Thieves! so called Regions bank. Did you know they like to steal from the disabled too. They will overdraft every penny out of your account, will hold your checks, hinder your account so that fees and charges apply then refuse to give you your money back. You have so many problems with this bank Regions gives you a headache that will hurt your head. An entire chat will turn into a migraine headache because they will intentionally p*ss and irritate the h*ll out of you to the point you call them every name but their birth name. They are the laziest bank in Memphis, Tennessee and I hate them. My other account says it would be deposited 3 days from the issued refund. I woke up early to check the account and saw it was still in the negative $332 and contacted CS and they told me it will deposit tomorrow in the morning next day. The reason it would be available that day was because they would keep me in the negative by putting me past the end of grace period to receive an over draft fee charge from me. They prey on the accounts of their customers to make money off of them. They done the same to the disabled who use the overdraft service. 1 minute later you are charged $36 plus each transaction you make in a negative is $36 each over draft charge which they took $106 and $75 from me. This happened to me 3 or 4 times. I knew how the refund process works and it shouldn't have taken this long if it was charged and then canceled right after. They all cheat, lie and steal then have the nerve to talk to you like you never matter, treat you like you are a nobody and nothing you do and will say effects them because as long as they get your money you can say whatever because it's not going to change the fact that they already robbed you of it. The supervisors are way pathetic, stubborn, prideful and stiff neck. They are highway robbery and should be investigated again so these people they robbed get all the money that was due back to them. Find you a better bank cause these leeches regions ain't the bank you want to leave your money at or you will loose money and come short. Pay attention to your transactions as well cause they will dip in it. I hate this money sucking account draining SSA bank and wish they get shut down real quick. May the Lord brake their banks and see how the shoe fits